Find & Apply For Hotel Desk Clerk Jobs in Camp Springs, Maryland

Front Desk Agent Holiday Inn Express Camp Springs - 3.3 Camp Springs, MD Job Details Part-time $16 - $17 an hour 10 hours ago Qualifications Computer operation Sales Filing Driver's License Attention to detail OPERA Full Job Description Job Summary Process guest check-ins and check-outs Set up accurate accounts for each guest checking in Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Maintain guest history files on all guests Accommodate room changes Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, room rates, special packages and promotions. A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays. Greets, registers, and assigns rooms to guests. Handles confidential information, including guest records, with a high degree of integrity. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate. Responsible for cash drawer contents and transactions during shift. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of guests, and travel directions. Assists with sales and marketing efforts as directed by the General Manager. Offers and properly handles requests for wake-up calls. Records pertinent guest information in the activity log. Ensures common area/lobby is clean. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Maintenance, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Must be able to stand up and perform the entire shift for up to 8 hours. Schedule must be flexible and willing to work weekends and holidays Must have Drivers License/ 1 year proven front desk experience Looking for candidate who can do two 3 pm-11 pm and two 7 am- 3 pm shifts Must have OPERA experience

Job Type:

Part-time Pay:

$16.00 - $17.00 per hour

Work Location:

In person