Find & Apply For Hotel Desk Clerk Jobs in Marshall, Michigan

Job Overview We are seeking an energetic and dedicated Part-Time Front Desk Agent to join our team during the 2nd and 3rd shifts. This role is vital in creating a welcoming atmosphere for our guests, ensuring smooth check-in and check-out processes, and providing exceptional customer service. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle guest inquiries with professionalism and enthusiasm. This position offers an exciting opportunity to be the first point of contact for our guests while working flexible hours that fit your lifestyle. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone, email, and in person, offering prompt solutions and information about hotel amenities and local attractions Assist with reservations, modifications, cancellations, and special requests using hospitality reservation systems Maintain accurate records of guest stays, payments, and billing details while adhering to hotel policies Respond swiftly to guest concerns or emergencies following established hotel procedures to ensure safety and satisfaction Support night audit processes by reconciling daily financial transactions and preparing reports as needed Requirements Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments Knowledge of property management systems (PMS), particularly OPERA or similar platforms Excellent customer service skills with a focus on problem-solving and guest relations Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Strong phone etiquette and communication skills for handling inquiries professionally over the phone and in person Familiarity with hotel emergency procedures, night audit processes, and guest services standards Ability to work independently during evening shifts with minimal supervision while maintaining high energy levels and positive attitude Join us as a Front Desk Agent to deliver memorable guest experiences while working in a dynamic hospitality environment. Your enthusiasm, attention to detail, and commitment to service excellence will make a lasting impact on our guests' stay!

Pay:

From $14.00 per hour

Work Location:

In person