Find & Apply For Hotel Desk Clerk Jobs in Walker, Michigan

Hotel Front Desk Clerk Spark by Hilton Walker, MI Job Details Part-time | Full-time $14

• $15 an hour 10 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hotel and accommodations payment processing Financial transaction processing Phone communication Inventory management Night audit High school diploma or GED Front desk Hotel experience Client interaction via phone calls Full Job Description Desk Shifts are 1st•7am-3pm 2nd•3pm-11pm 3rd (night Audit•11p-7a

Job Duties:

Maintains an inventory of reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.

Qualifications:

High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays.

Job Types:

Full-time, Part-time Pay:

$14.00

• $15.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person