Find & Apply For Hotel Desk Clerk Jobs in Bloomington, Minnesota

Hilton Front Desk - 3pm-11pm Part Time Home2 Suites by Hilton - Minneapolis Bloomington Bloomington, MN Job Details Part-time From $16 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Multitasking Phone communication Customer service Full Job Description 3pm-11pm Friday & Saturday schedule required. Hourly wage is competitive in the area. Hotel Experience Preferred. Wage bonus for Hilton experience and/or ability to drive hotel shuttle. We are looking for a Hotel Front Desk Associate to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Welcome guests upon their arrival/departure. Perform check-in and check-out tasks. Manage online and phone reservations. Including creating, modifying and cancelling reservations. Register guests and collect necessary information (contact details, guest requests, payment information, etc). Have the ability to understand a guest's billing setup and be able to explain a folio and troubleshoot any payment concerns. Provide information about our hotel, available rooms, rates and amenities the hotel offers. Respond to clients' complaints in a timely and professional manner using the tools provided to provide assistance and solutions to guests. Communicate with various departments (housekeeping, maintenance, shuttle drivers) to facilitate guest requests and needed tasks. Keep detailed notes about guest request, guest issues and follow up items and communicate that to other front desk shifts and management. Skills Work experience as a Hotel Front Desk Agent, or similar role preferred Understanding of how travel planning websites operate, like Booking and TripAdvisor Positive customer service attitude Excellent communication and organizational skills

Job Type:

Part-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off

Work Location:

In person