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Now viewing: Hotel Front Desk Agent
M6
Motel 6
Hotel Front Desk Agent
Job Description
Hotel Front Desk Agent 3.3 3.3 out of 5 stars 11274 210th Street West, Lakeville, MN 55044 $16.00 - $16.50 an hour - Part-time, Full-time Motel 6 3,726 reviews $16.00 - $16.50 an hour - Part-time, Full-time Job Summary We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests upon arrival with a friendly and welcoming demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations, cancellations, and modifications using hotel management software. Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions. Maintain the front desk area in an organized and professional manner. Process payments and manage cash handling procedures in accordance with hotel policies. Assist with night audit responsibilities as needed, ensuring all transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to address guest needs and ensure room readiness. Uphold high standards of phone etiquette when handling incoming calls and messages. Skills Strong phone etiquette with excellent verbal communication skills. Background in hospitality management or experience in a hotel/resort setting is preferred. Familiarity with hotel management software and phone systems is advantageous. Bilingual abilities are a plus, enhancing communication with diverse guests. Proven ability to multitask while maintaining attention to detail in a fast-paced environment. A positive attitude with a commitment to providing outstanding guest service. Experience with night audit procedures is beneficial but not required. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests! Background check required.