Find & Apply For Hotel Desk Clerk Jobs in Riverside, Missouri

Guest Service Agent / Front Desk Hilton Garden Inn Kansas City Riverside Riverside, MO Job Details Full-time $18 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Referral program Qualifications Computer operation Customer communication Teamwork Upselling Attention to detail Stocking Full Job Description Guest Service Agent / Front Desk New hotel, opening Summer 2026! Hilton Garden Inn - Kansas City Riverside Position starting March/April 2026 to assist with opening activities and preparation. Come be a part of Kansas City's newest Hilton hotel. A stunning property operated by Scarlett Hotel Group, a premier operator of Hilton hotels. Support the General Manager and Assistant General Manager in delivering exceptional guest experiences, maintaining Hilton brand standards, and creating a welcoming, service-driven environment from pre-opening through stabilized operations. This role is guest-facing and critical to first impressions and overall guest satisfaction. The Guest Service Agent is responsible for handling guest check-in and check-out, managing reservations, and providing outstanding service throughout the guest stay, ensuring a seamless experience aligned with Hilton Garden Inn standards. Key Responsibilities Operations & Guest Experience Greet guests warmly and provide efficient check-in and check-out service Deliver exceptional guest service in all interactions Answer phones, respond to inquiries, and manage reservations Maintain cleanliness and organization of the front desk and lobby areas Assist guests with requests, directions, and local recommendations Handle guest concerns and escalate when necessary to ensure satisfaction Pre-Opening Support Assist with front desk setup, supplies, and organization Participate in training on Hilton systems, service standards, and procedures Support mock check-ins and opening practice scenarios Learn hotel layout, room types, and amenities Assist with stocking front desk materials and supplies Financial Awareness Accurately process payments, billing, and folios Follow all cash handling and credit card procedures Support upselling efforts and promote hotel amenities Maintain accuracy in reservations and guest profiles Safety & Compliance Follow all Hilton brand standards, policies, and procedures Protect guest privacy and ensure data security Follow proper ID verification and payment protocols Support emergency procedures and hotel safety standards Team Support Work collaboratively with housekeeping, maintenance, and F&B teams Communicate clearly to ensure room readiness and guest needs are met Assist teammates during busy periods Maintain a positive, professional, team-oriented attitude Work Experience Experience Previous customer service or hospitality experience preferred Hotel front desk experience a plus Experience in fast-paced or guest-facing environments preferred Pre-opening experience preferred but not required Skills & Competencies Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Problem-solving skills and ability to handle guest concerns Basic understanding of reservations and front desk operations Technical Competencies Experience with hotel systems (Hilton PEP or similar PMS preferred) Basic computer skills (Microsoft Office, email, systems navigation) Ability to manage reservations, billing, and guest profiles accurately Personal Attributes Friendly, professional, and service-oriented Strong attention to detail and accuracy Reliable with a strong work ethic Flexible schedule including mornings, evenings, weekends, and holidays Benefits & Perks Competitive hourly wage Medical, dental, and vision insurance 401(k) with company match Paid Time Off (PTO), Flex Time Off (FTO), and paid holidays "Go Hilton" Team Member Travel Program (discounted hotel stays worldwide) Professional development and advancement opportunities within Scarlett Hotel Group Opportunity to be part of a high-visibility hotel opening Employee referral bonus program

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person