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Now viewing: Front Desk Agent
HI
Holiday Inn Trustmark Park
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
Job Description
Front Desk Agent Holiday Inn Trustmark Park - 3.7 Pearl, MS Job Details Part-time | Full-time $12 - $13 an hour 1 day ago Qualifications Computer operation Google Workspace Computer literacy Administrative experience Organizational skills Customer support Productivity software Office management Proofreading Google Calendar Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires a friendly demeanor, strong organizational skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet guests warmly and assist them with check-in and check-out procedures. Manage phone calls and respond to inquiries in a timely manner. Maintain an organized front desk area, ensuring all materials are stocked and up-to-date. Handle guest requests and complaints with professionalism and courtesy. Process reservations, cancellations, and modifications accurately. Collaborate with other departments to ensure seamless guest experiences. Perform administrative tasks such as filing, data entry, and proofreading documents. Utilize computer systems effectively, including Google Suite applications, to manage schedules and communications. Requirements Proven experience in office management or customer support roles is preferred. Strong customer service skills with a focus on guest satisfaction. Familiarity with front desk operations in a hospitality or dental setting is a plus. Excellent administrative abilities, including attention to detail and proofreading skills. Proficient computer literacy, particularly with Google Suite applications. Ability to multitask effectively while maintaining a positive attitude under pressure. Strong communication skills, both verbal and written. A professional appearance and demeanor are essential for this role. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in a supportive environment.