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Hospitality
Hotel Desk Clerk
Garner, NC
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Part-Time (with potential for Full-Time) Schedule (see Schedule Requirements): Full Open Availability Required | Flexible shifts | AM & PM | M-F, Weekends & Holidays Required We're looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. This position provides coverage for both morning and evening shifts and assists with light laundry duties as needed. Flexibility, reliability, and a team-first attitude are essential. As the first point of contact for our guests, you'll play a key role in creating a welcoming experience while helping ensure daily hotel operations run smoothly. Responsibilities Welcome and assist guests with professionalism and exceptional customer service. Check guests in and out accurately and efficiently. Answer incoming phone calls using proper phone etiquette. Respond to guest questions and resolve concerns promptly. Maintain an organized and professional front desk. Complete all shift checklists and communicate important information to the next shift. Process guest payments and maintain accurate records. Maintain proper key control and follow hotel security procedures. Assist with hotel emergencies by following established procedures. Stay knowledgeable about hotel amenities, services, and local information. Support fellow team members to ensure daily tasks are completed. Assist with washing, drying, folding, and organizing hotel laundry as needed to support housekeeping operations. Restock towels, linens, and other guest supplies when necessary. Help maintain clean and organized work areas throughout the hotel. Perform other duties as assigned by management. Qualifications High school diploma or equivalent preferred. At least one year of hotel front desk or customer service experience preferred. Strong customer service and communication skills. Comfortable using computers and learning hotel software. Ability to multitask and prioritize responsibilities in a fast-paced environment. Willingness to assist in multiple departments, including laundry. Professional appearance and positive attitude. Reliable transportation and dependable attendance. Physical Requirements Ability to stand for extended periods. Ability to frequently bend, reach, push, pull, and lift up to 20 pounds. Ability to work in a laundry environment, including exposure to heat and humidity. Frequent use of computers, keyboards, and telephones. Ability to communicate clearly with guests and coworkers. Schedule Requirements (Please Read Before Applying) Our hotel operates 24 hours a day, 7 days a week, and this floater coverage position requires full open availability . Candidates must be available Monday through Sunday between 6:00 AM and 10:00 PM , including weekends and holidays, to provide coverage as business needs change. Shifts can vary from 2-8 hours in length and may be scheduled for mornings, afternoons, or evenings. Why You'll Love Working With Us Friendly and supportive team environment Opportunities for growth and advancement Flexible scheduling On-the-job training A fast-paced workplace where every day is different
