Find & Apply For Hotel Desk Clerk Jobs in Garner, North Carolina

Job Overview We are looking for enthusiastic and customer-focused individuals to join our team as Front Desk Agents! Whether you're an early bird, a night owl, or prefer a standard daytime schedule, we have shifts available to fit your life. If you are the first face people see and you want to make a fantastic first impression, we want to hear from you. Duties Greet guests, clients, and visitors warmly and professionally upon arrival. Serve as the first point of contact, in person and over the phone, creating a positive first impression. Handle guest check-ins and check-outs efficiently and accurately. Respond to guest inquiries and provide accurate information about services, amenities, and local attractions. Actively listen to and address guest complaints or concerns, finding swift and effective resolutions. Maintain a calm, courteous, and professional demeanor at all times, especially during busy periods.

Operate a multi-line telephone system:

answer, screen, and forward calls; take and relay messages.

Manage the reservation system:

process bookings, modifications, and cancellations. Handle financial transactions, including processing payments, invoicing, managing cash drawers, and providing change. Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby. Receive, sort, and distribute daily mail and packages. Maintain daily logs, reports, and shift handover notes for effective communication between shifts. Perform basic administrative support tasks, such as photocopying, filing, and data entry. Monitor visitor access and may be responsible for issuing guest or visitor badges. Follow all safety and security protocols and emergency procedures. Maintain confidentiality of all guest information and proprietary company data. Ensure the security of the front desk area and back office.

Skills Exceptional Communication Skills:

Clear and professional verbal and written communication. Active listening is crucial.

Customer-Service Orientation:

A genuine desire to help people and provide a positive experience.

Interpersonal Skills:

Ability to build rapport and interact effectively with a diverse range of people.

Problem-Solving Skills:

Capacity to assess a problem, think critically, and implement a solution calmly and efficiently.

Multitasking & Time Management:

Ability to handle multiple tasks simultaneously in a fast-paced environment without compromising quality.

Professionalism & Poise:

Maintains a calm and professional appearance and attitude, even under pressure.

Computer Literacy:

Proficiency with basic computer software (e.g.,

Microsoft Office Suite:

Word, Excel, Outlook).

Systems Operation:

Ability to learn and operate office equipment (multi-line phone systems, printers, photocopiers) and proprietary software (e.g., Property Management Systems, booking platforms, point-of-sale systems).

Previous Experience:

1-2 years of experience in a front desk, receptionist, or customer service role.

Industry Knowledge:

Familiarity with the specific industry (e.g., hotel procedures, medical office software, gym management systems).

Mathematical Skills:

Basic math skills for processing cash transactions and managing a cash drawer.

For Overnight Shifts:

Must be able to work independently with minimal supervision, stay alert during quiet periods, and handle any overnight emergencies or security issues. Ready to Apply? If you are a people-person ready to start a rewarding career, please apply now through Indeed with your resume and a brief note about which shift you are most interested in!

Job Type:

Part-time Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person