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Guest Service Agent
Job Description
COMPANY OVERVIEW
MEA, named by The New York Times as "the world's first midlife wisdom school," provides 5-day workshops where participants explore topics revolving around transitions, finding purpose, and owning wisdom, under the principle that wisdom is shared, not taught. Participants spend their time over the workshop in a combination of classroom and experiential modules, in the comfort of upscale accommodations that one could expect from a luxury boutique hotel. MEA is dedicated to transforming aging. We are growing the first MEA Regenerative Community on Rising Circle Ranch (formerly Saddleback Ranch), grounded in our 4
Pillars of Regeneration:
Soil, Soul, Community, Locale. Saddleback Ranch consists of 2,566 acres of Pinyon Pine and Juniper Savannah located 30 minutes south of Santa Fe, NM. MEA is not just a workplace; it's a sanctuary for personal and professional exploration for both our guests and ourselves. Your journey is our shared mission, and together, we'll redefine midlife for all. Job Summary If you enjoy working with people, appreciate nature and thrive in dynamic environments, this is a unique opportunity to become part of a mission driven, rapidly growing organization. We are seeking a vibrant, service-oriented Hospitality & Guest Experience Agent to join our team. This unique, dynamic role combines front-facing concierge services with premium banquet and event hospitality. You will serve as the primary heartbeat of our guest journey, working closely with both guests, and retreat facilitators to ensure a seamless, nourishing, and memorable experience from arrival to departure. If you have a strong background in premium hospitality and a genuine passion for wellness, mindfulness, and community, we invite you to bring your energy to MEA. What You Will Do (Key Responsibilities)
Guest Concierge:
Act as the main point of contact for guests, and curate personalized recommendations for on-property experiences, and assist with a seamless experience from check-in to departure.
Facilitator Communication:
Collaborate directly with visiting retreat leaders and facilitators to ensure their schedules, workshop spaces, and specific group needs are executed flawlessly.
Banquet & Event Service:
Seamlessly transition into event support, including setting up dining spaces, serving farm-to-table meals, bartending or refreshing beverages, and breaking down events.
Ambiance Maintenance:
Maintain the energetic and physical sanctuary spaces, ensuring common areas, dining rooms, classrooms, and all retreat areas are clean, welcoming, and beautifully presented. Qualifications
•
Hospitality Background:
Previous experience in the hospitality industry.
•
Physical Stamina:
Comfort being on your feet for extended periods (up to 8 hours), walking across ranch/resort terrain.
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Wellness Alignment:
A strong personal alignment with or deep interest in the wellness, retreat, or ranch lifestyle. You naturally bring a calm, grounded, and welcoming presence to a room.
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Dynamic Versatility:
The ability to wear multiple hats, happily pivoting from high-touch administrative concierge work to banquet service across the ranch.
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Communication Skills:
Exceptional verbal communication; ability to handle guest inquiries with grace, emotional intelligence, and absolute professionalism.
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Schedule Flexibility:
Ability to work a flexible schedule including weekends, evenings, and holidays based on retreat calendars.
Job Types:
Full-time Salary:
$20.00 per hour (plus included in resort tip pool) Expected hours: between 32 - 40 per week
Benefits:
Health Insurance - 5 options (3 free options for employee coverage) 401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Food provided Free parking Paid time off Vision insurance
Schedule:
7 day availability is required.
Afternoons / Evenings Work setting:
In-person Resort /
Ranch Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Health and Wellness Programs