Find & Apply For Hotel Desk Clerk Jobs in East Elmhurst, New York

Evening and Overnight Front Desk Agent Aloft LGA Airport Hotel East Elmhurst, NY Job Details Full-time $21 - $23 an hour 1 day ago Benefits Employee discount Qualifications Bilingual Resort experience Multilingual Phone communication Night audit Attention to detail Hotel emergency procedures Full Job Description Job Summary We are currently hiring for a PM and Overnight front desk agent, primarily PM shifts (3pm-11pm) and Overnight relief for the Night Auditor (11pm-7am) 2 nights a week. We are seeking a dynamic and dedicated Evening and Overnight Front Desk Agent to join our hospitality team. In this vital role, you will serve as the welcoming face of our property during evening and overnight hours, providing exceptional guest services, managing reservations, and ensuring smooth operations through effective communication and problem-solving. Your energetic approach will help create memorable experiences for our guests while maintaining a safe and efficient front desk environment. This position offers an exciting opportunity for hospitality professionals who thrive in a fast-paced, guest-focused setting and are eager to contribute to a positive guest experience around the clock. Responsibilities Greet guests warmly upon arrival, ensuring a friendly and professional first impression. Manage hotel reservations using property management systems (PMS) such as Power of M or similar platforms, updating guest information accurately. Handle guest inquiries via phone and in person with excellent phone etiquette, providing information about hotel amenities, local attractions, and services. Check guests in and out efficiently while maintaining high standards of customer service and hospitality management. Address guest concerns promptly, utilizing customer service problem-solving skills to resolve issues effectively and enhance guest satisfaction. Conduct night audit procedures to reconcile daily financial transactions, prepare reports, and ensure accurate record-keeping. Follow hotel emergency procedures diligently, ensuring safety protocols are in place during overnight shifts. Maintain security at the front desk by monitoring access points, conducting visual inspections, and adhering to safety guidelines. Support guest relations by providing personalized service, assisting with special requests, and fostering a welcoming environment for diverse clientele including multilingual or bilingual guests. Collaborate with housekeeping and maintenance teams to address guest needs swiftly and ensure property standards are upheld. Qualifications Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience. Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management. Strong customer service skills with the ability to communicate effectively via phone and face-to-face; bilingual or multilingual abilities are a plus. Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices. Excellent problem-solving skills with a focus on customer service excellence; able to handle challenging situations calmly and professionally. Ability to work independently during evening and overnight shifts while maintaining high energy levels and attention to detail. Previous experience working with hospitality reservation systems and property management software is preferred. Flexibility to work overnight hours including weekends and holidays as needed. Join us as an Evening and Overnight Front Desk Agent to deliver exceptional hospitality experiences around the clock! Your enthusiasm, professionalism, and dedication will make a lasting impact on our guests' stay while supporting the seamless operation of our property during evening hours.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person