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Courtyard and TownePlace Suites by Marriott

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $36,400/yr

Posted: 6 weeks ago

Location: Farmingdale, NY (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/18/2026

Job Description

Job Summary As a Front Desk Agent, you are the first point of contact and the primary "brand ambassador" for our guests. You'll handle everything from check-ins and check-outs to being a local expert on the best dinner spots. In our dual-property environment, you may have the unique opportunity to support two different hotel brands, making every day a fresh and dynamic experience.

Key Responsibilities The Perfect Arrival:

Greet guests with a genuine smile, manage the check-in process efficiently, and ensure all billing/payment information is accurate.

Guest Concierge:

Answer phone calls and in-person inquiries about hotel services, local attractions, and directions. If a guest has a problem, you're the hero who finds the solution.

Financial Accuracy:

Process payments, handle cash drops, and perform "bucket checks" to ensure all room rates and guest information are correct.

Communication Hub:

Act as the central link between Housekeeping and Engineering to ensure rooms are ready and guest requests are handled immediately.

Safety & Security:

Maintain guest privacy, issue room keys securely, and follow all emergency procedures to keep our building safe.

Qualifications & Skills Personality Plus:

A naturally outgoing, "people-person" personality is a must. You should enjoy helping others and staying calm under pressure.

Tech Savvy:

Comfortable using computers and learning Property Management Systems (PMS).

Professionalism:

Excellent verbal and written communication skills and a well-groomed appearance.

Problem Solver:

The ability to think on your feet and turn a "hiccup" into a great guest experience.

Availability:

Must be able to work a flexible schedule, including mornings, evenings, weekends, and holidays. Education & Experience High school diploma or equivalent. Previous experience in customer service, retail, or hospitality is preferred, but we will train someone with the right "hospitality heart."

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

Parental leave

Work Location:

In person