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Shifts Available:

Open Availability (7A-3P, 3P-11P, 11P-7A) Full Time (Weekend availability a must) What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

Be the warm welcome that kicks off a memorable guest experience
Acknowledge Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out
take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests' needs
record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other ad-hoc duties when your colleagues need your help What we need from you:
Communication skills
guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language
extra language skills would be great, but not essential
Literate and tech-savvy
you'll need a good grasp of reading, writing, basic math and computer Skills
Flexibility
nights, weekends and holiday shifts are all part of the job
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience
ideally, you'll have spent at least one year in a front desk or guest service position
Strength
sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

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Find & Apply For Hotel Desk Clerk Jobs in Painesville, Ohio

Front Desk Agent (open availability)