Shifts Available:

Open Availability (7A-3P, 3P-11P, 11P-7A) Full Time (Weekend availability a must) What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out
• take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs
• record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help What we need from you:
• Communication skills
• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language
• extra language skills would be great, but not essential
• Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic math and computer Skills
• Flexibility
• nights, weekends and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience
• ideally, you'll have spent at least one year in a front desk or guest service position
• Strength
• sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person