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Now viewing: Front Desk Agent 1st & 2nd shift
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Tru by Hilton
Front Desk Agent 1st & 2nd shift
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Job Description
Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a professional demeanor. Duties Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes efficiently, including handling reservations and payments. Answer phone calls and respond to inquiries regarding services, amenities, and local attractions. Maintain accurate records of guest information and reservations through data entry. Provide support for guests' needs, including personal assistance or recommendations as necessary. Collaborate with other departments to ensure seamless guest experiences. Handle any guest complaints or issues with professionalism and promptness. Maintain cleanliness and organization of the front desk area. Skills Proficient in computer literacy, including familiarity with Google Suite and data entry systems. Excellent customer service skills with a focus on creating positive interactions. Previous experience as a front desk receptionist or in a similar clerical role is advantageous. Strong organizational abilities to manage tasks effectively in a fast-paced environment. Ability to multitask while maintaining attention to detail. Experience in customer support roles is preferred but not required. Strong typing skills to ensure efficient documentation and communication. Join our team as a Front Desk Agent where you can utilize your skills in a dynamic environment while contributing to an outstanding guest experience!