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Perform all check-in and check-out tasks
Manage online and phone reservations providing prompt customer service.
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms. Maintain a friendly presence at Front Desk. Customer Service is your top priority.
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments Skills of our Front Desk Customer Service Associate
Work experience as a Front Desk Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

ABOUT GATEWAY LODGE RESTAURANT & BAR

We are a Farm-to-Forest Restaurant with an emphasis on sourcing locally, organically and sustainably. Our focus is on creating a memorable dining experience, with food simply prepared, lightly seasoned, responsive to dietary needs, and leaving guests full and satisfied because of the quality of their meal and not the quantity. All preparations are made on site.

Job Types:

Full-time, Part-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

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Find & Apply For Hotel Desk Clerk Jobs in Cooksburg, Pennsylvania

Front Desk Customer Service Associate