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GL
Gateway Lodge
Front Desk Customer Service Associate
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Front Desk Customer Service Associate for Gateway Lodge - Cooksburg, PA We are looking for a friendly face at Front desk to serve as our guests' first point of contact and manage all aspects of their stay. Working at Front Desk will include the following responsibilities: registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities of our Front Desk Customer Service Associate
- Perform all check-in and check-out tasks
- Manage online and phone reservations providing prompt customer service.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms. Maintain a friendly presence at Front Desk. Customer Service is your top priority.
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments Skills of our Front Desk Customer Service Associate
- Work experience as a Front Desk Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus