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Hospitality
Hotel Desk Clerk
Dickson City, PA

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Microtel Inn & Suites

Front Desk Agent

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Job Description

We are looking for a Front desk agent to serve as our guests' first point of contact and manage all aspects of their accommodation. We are looking for an individual that is mature and reliable with a warm, friendly outgoing personality for the front desk team. We want our hotel to be the best in the area. We are willing to train if your personality is the right fit.
MUST BE WILLING AND ABLE TO WORK WEEKENDS AND HOLIDAYS.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their ID and credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred but not required Basic computer skills required Experience with hotel reservations software. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills
Job Types:
Part-time, Full-time Pay:
$13.00 - $14.00 per hour
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location:
In person