Find & Apply For Hotel Desk Clerk Jobs in Drexel Hill, Pennsylvania

Front Desk Lead Holiday Inn & Suites - Drexel Hill, PA - 3.7 Drexel Hill, PA Job Details Full-time $20 - $22 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Attention to detail Telephone systems Multi-line phone systems Venue guest services Leadership Full Job Description Job Overview We are seeking a dedicated and professional Front Desk Lead to oversee the front desk operations at our hotel. This role is essential in ensuring a welcoming and efficient experience for our guests, while also supervising front desk staff. The ideal candidate will demonstrate excellent communication skills, strong leadership qualities, and proficiency in managing multi-line phone systems. As a Front Desk Lead, you will serve as the first point of contact for guests and play a key role in maintaining high standards of customer service. Duties Greet guests warmly and provide exceptional customer service throughout their stay Manage multi-line phone systems with professionalism, utilizing proper phone etiquette to handle inquiries, reservations, and guest requests Supervise front desk staff, providing guidance, training, and support to ensure smooth daily operations Oversee check-in and check-out procedures efficiently and accurately Address guest concerns promptly and resolve issues to ensure satisfaction Maintain accurate records of reservations, guest information, and billing details Coordinate with other hotel departments to fulfill guest needs and enhance their experience Ensure the front desk area remains organized, clean, and welcoming at all times Assist in training new team members on hotel policies, procedures, and customer service standards Skills Excellent communication skills with a focus on phone etiquette and professional interaction Experience operating multi-line phone systems effectively Strong leadership abilities with the capacity to supervise and motivate team members Exceptional organizational skills and attention to detail Ability to handle multiple tasks efficiently in a fast-paced environment Problem-solving skills with a focus on guest satisfaction Professional appearance and demeanor suitable for representing the hotel brand Prior experience in hospitality or front desk management is preferred but not mandatory This position offers an engaging opportunity to lead a dynamic team while ensuring our guests receive outstanding service. If you are proactive, personable, and organized, we encourage you to apply for the Front Desk Lead role.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 - 48.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person