Find & Apply For Hotel Desk Clerk Jobs in Hershey, Pennsylvania

Overview Join our dynamic team as a Part Time Front Desk Associate and become the welcoming face of our hospitality operation! In this lively role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from check-in to check-out. Your energetic approach and attention to detail will help create a warm, inviting environment that keeps guests coming back. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop skills in hotel management systems and guest services. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process Manage reservations using property management systems (PMS) Handle guest inquiries via phone and in person with professionalism and hospitality etiquette Assist guests with room assignments, upgrades, and special requests to enhance their stay experience Maintain accurate records of guest information, reservations, and billing details while adhering to hotel procedures Respond promptly to guest concerns or emergencies following hotel emergency procedures to ensure safety and satisfaction Support night audit processes by reconciling accounts, preparing reports, and closing daily operations Qualifications Strong customer service skills with a friendly, approachable demeanor Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) Excellent phone communication skills with proper phone etiquette and problem-solving abilities Knowledge of hotel emergency procedures, guest relations, and night audit processes is preferred Previous hotel experience is a plus but not required Join us in delivering memorable guest experiences through energetic service and professional excellence! We're committed to fostering a vibrant workplace where your hospitality talents can shine.

Pay:

$16.00 - $18.00 per hour Expected hours: 8.0 - 24.0 per week

Benefits:

Employee discount

Work Location:

In person