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Hospitality
Hotel Desk Clerk
Newtown Square, PA

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Hilton Garden Inn – Newtown Square

Front Desk Agent

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Job Description

Front Desk Agent Location:
Newtown Square, PA, 19073 Job Description We are seeking a friendly and professional Front Desk Agent to join our team in Newtown Square, PA. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing check-ins and check-outs, and ensuring a smooth and welcoming experience at our hotel. Responsibilities Manage guest check-in and check-out processes efficiently and accurately. Handle guest inquiries, requests, and complaints promptly and professionally. Maintain accurate records of reservations and room assignments. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Process payments and maintain cash drawer with accuracy. Provide information about hotel services, local attractions, and directions. Perform other front desk duties as assigned. Qualifications Previous experience in hotel front desk or customer service preferred. Excellent communication and interpersonal skills. Ability to work flexible shifts, including nights and weekends. Strong organizational skills and attention to detail. Proficient with basic computer applications and reservation systems. Professional appearance and demeanor. Work Schedule This position requires flexibility to work nights, weekends, and holidays as needed.