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Group Rooms Coordinator Hotel Viking - 3.8 Newport, RI Job Details Full-time $22 - $23 an hour 11 days ago Qualifications Multilingual Phone communication Night audit In-person customer service Attention to detail Hotel emergency procedures Property management systems (PMS) Telephone systems Multi-line phone systems Hospitality online booking platforms Hotel and accommodations guest complaints handling OPERA Hotel safety procedures Office phone management Full Job Description Job Summary We are seeking a dynamic and organized Group Rooms Coordinator to join our hospitality team! In this vital role, you will oversee the reservation and management of group accommodations, ensuring seamless communication between guests, clients, and hotel departments. Your energetic approach will help deliver exceptional guest experiences, coordinate multiple bookings efficiently, and uphold the highest standards of customer service. If you thrive in a fast-paced environment and have a passion for hospitality management, this is the perfect opportunity to showcase your skills and grow within a vibrant team! Duties Manage group reservations using property management systems (PMS) such as OPERA and other hospitality reservation platforms Coordinate with front desk, housekeeping, and other departments to ensure smooth check-in and check-out processes for group guests Communicate proactively with clients to confirm details, resolve issues, and provide personalized guest services Handle phone inquiries with professional phone etiquette, providing accurate information about availability and amenities Assist with guest relations by addressing concerns promptly and ensuring guest satisfaction throughout their stay Support night audit procedures related to group bookings, ensuring accuracy in billing and reporting Maintain detailed records of reservations, modifications, cancellations, and special requests Requirements Proven experience in hospitality management or hotel operations, particularly with group bookings and guest services Strong knowledge of property management systems (PMS), especially OPERA or similar platforms Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Excellent customer service skills with a friendly, professional demeanor and problem-solving aptitude Familiarity with hotel emergency procedures and guest safety protocols Experience working at the front desk or in hotel management roles preferred Ability to handle multi-line phone systems efficiently while maintaining courteous communication standards Join us as a Group Rooms Coordinator and be part of a passionate team dedicated to creating memorable experiences for our guests! Your energy, attention to detail, and commitment to hospitality excellence will make a lasting impact. We value your expertise in guest relations, reservation management, and delivering top-tier customer service—helping us set new standards in hospitality!

Pay:

$22.00 - $23.00 per hour

Work Location:

In person