Find & Apply For Hotel Desk Clerk Jobs in Houston, Texas

Hotel Front Desk Agent Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

• Houston, TX, US Posted 8 hours ago Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Connect with the housekeeping department to ensure guest accommodations are ready

Bookkeeping:

keep accurate records of all hotel guest account information Handle customer complaints as necessary Qualifications Has experience answering telephone calls and troubleshooting stressful situations Working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent Excellent time management skills, organizational skills, customer service skills, and interpersonal skills At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred About Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city's incredible shopping, dining, sports, and entertainment. We're just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Maid Park. Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.