Find & Apply For Hotel Desk Clerk Jobs in Longview, Texas

Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this pivotal role, you will be the first point of contact for our guests, ensuring smooth check-ins and check-outs, providing exceptional customer service, and managing reservations with precision. Your proactive approach and hospitality expertise will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management while delivering top-tier guest relations. Duties Greet guests warmly upon arrival, providing a friendly and professional front desk experience Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone and in person, offering prompt solutions and information about hotel amenities and local attractions Process check-ins and check-outs efficiently while verifying guest identification and payment details Assist with guest requests, including room changes, special accommodations, and concierge services Maintain accurate records of guest stays, billing, and incident reports while adhering to hotel emergency procedures Support night audit operations by reconciling daily transactions and preparing reports for management Requirements Proven experience in hospitality management or front desk operations within a hotel or resort environment Strong customer service skills with the ability to problem-solve quickly and effectively Multilingual or bilingual abilities are highly desirable to serve diverse guests better Familiarity with hospitality reservation systems such as OPERA or Property Management Systems (PMS) is essential Excellent phone etiquette and communication skills for professional client interaction Knowledge of hotel emergency procedures to ensure guest safety at all times Ability to work flexible hours, including nights, weekends, and holidays as needed Previous experience with hotel management software and guest relations tools is preferred Join us in creating a vibrant atmosphere where every guest feels valued! Your dedication will be instrumental in delivering exceptional hospitality experiences that leave lasting impressions.

Pay:

$10.00 - $12.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person