Find & Apply For Hotel Desk Clerk Jobs in Hampton, Virginia

Hotel Front Desk Clerk Country Inn & Suites by Radisson - 3.4 Hampton, VA Job Details Part-time | Full-time From $15 an hour 10 hours ago Benefits Employee discount Flexible schedule Qualifications Phone communication Customer service Attention to detail Hotel emergency procedures Property management systems (PMS) Front desk Phone etiquette Customer service problem-solving Hotel experience Client interaction via phone calls Full Job Description Job Summary Join our vibrant hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This dynamic role combines exceptional customer service with efficient administrative duties, ensuring every guest experience is smooth, memorable, and positive. Your energetic attitude and attention to detail will help create a warm, inviting atmosphere that encourages guest loyalty and satisfaction. Whether managing reservations, handling guest inquiries, or coordinating with hotel management, you will play a vital role in delivering outstanding hospitality services. Responsibilities Greet guests promptly and professionally, providing a friendly and welcoming environment at all times Manage hotel reservations using Choice Advantage property management system Handle guest check-ins and check-outs with excellent phone etiquette and customer service problem-solving skills Respond to guest inquiries via phone, email, or in person, offering solutions and information about hotel amenities and local attractions Maintain accurate records of guest information, billing details, and room assignments while adhering to hotel emergency procedures Assist with night audit procedures to reconcile daily financial transactions and ensure data integrity Collaborate with housekeeping, maintenance, and management teams to address guest needs promptly and effectively Requirements Proven experience in hospitality or front desk operations within hotels or resorts Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS) Strong customer service skills with a focus on guest relations and problem-solving capabilities Knowledge of hotel management practices including front desk operations, guest services, and hotel emergency procedures Excellent communication skills via phone and in person, demonstrating professional phone etiquette Previous experience in night audit functions or resort environments is preferred Ability to handle high-pressure situations calmly while maintaining a positive attitude Join us in creating memorable experiences for our guests! We are committed to fostering a supportive environment where your hospitality expertise can shine. All roles are paid positions that offer opportunities for growth within the hospitality industry.

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule People with a criminal record are encouraged to apply

Experience:

Front desk: 1 year (Required) Shift availability: Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Hampton, VA 23666 (Required)

Work Location:

In person