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Hospitality
Hotel Desk Clerk
New Market, VA

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Now viewing: Guest Service Agent
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Quality Inn

Guest Service Agent

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Job Description

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Duties:
  • Greet and welcome guests in a friendly and professional manner
  • Check-in and check-out guests efficiently and accurately
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Assist guests with luggage, transportation arrangements, and other concierge services
  • Process payments and maintain accurate records of guest transactions
  • Maintain a clean and organized front desk area
Requirements:
  • Previous experience in hospitality management or guest relations preferred
  • Knowledge of hotel operations and procedures
  • Excellent communication and interpersonal skills
  • Ability to speak multiple languages is a plus
  • Strong customer service skills with a friendly and positive attitude
  • Proficient in using phone systems and demonstrating proper phone etiquette
  • Ability to handle difficult situations with patience and professionalism
  • Familiarity with front desk operations, including check-in/check-out procedures and night audit responsibilities Please note that this position may require working evening, overnight, weekend, and holiday shifts.
If you are passionate about providing exceptional customer service in a hotel environment, we would love to hear from you. to join our team as a Guest Service Agent! ```
Job Type:
Part-time Pay:
From $13.50 per hour
Benefits:
Employee discount Flexible schedule
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements