Find & Apply For Hotel Desk Clerk Jobs in Suffolk, Virginia

Front Desk Agent (AM & PM Shifts) Hilton Garden Inn Suffolk/Chesapeake - 3.5 Suffolk, VA Job Details Part-time From $14 an hour 1 hour ago Benefits Free parking Employee discount Professional development assistance Qualifications Spanish Hotel and accommodations payment processing Customer support experience within hospitality industry Client services experience within hospitality industry Greeting customers Processing cash transactions English Front desk Receptionist experience within hospitality industry Venue guest services

Full Job Description Position:

Front Desk Agent Location:

Suffolk, VA Schedule:

Part-Time /

Set Weekly Schedule Pay:

$14.00/hour About the Position Hilton Garden Inn Chesapeake/Suffolk is looking for a reliable, guest-focused Front Desk Agent to join our team. This position is ideal for someone with direct hotel front desk experience who understands the importance of accurate reservations, payment handling, guest service, and following hotel procedures. At least 1 year of direct hotel Front Desk Agent experience is required. PEP (Property Engagement Platform) experience is strongly preferred. Weekend availability is required. Candidates must be able to consistently work the schedule above. Responsibilities Welcome and register arriving guests and assist departing guests Provide professional, friendly, and efficient guest service Process check-ins and check-outs accurately Handle cash, credit cards, payments, and account balances Follow proper authorization and payment procedures Manage reservations, room assignments, extensions, cancellations, and modifications Respond to guest requests, questions, and concerns Perform accurate shift pass-down and communicate important information to the next shift Monitor arrivals, departures, room status, and special requests Maintain accurate guest accounts and follow Hilton procedures Assist with guest recovery and resolve issues professionally Maintain a clean, organized, and professional front desk Follow all Hilton brand standards, hotel SOPs, and security procedures Work effectively with Housekeeping, Maintenance, Management, and other departments Complete required front desk reports, logs, and paperwork accurately

Qualifications Required:

Minimum 1 year of direct hotel Front Desk Agent experience (Hilton) (PEP) Strong guest-service and communication skills Experience handling hotel reservations and guest accounts Experience processing payments and following authorization procedures Ability to work independently and make appropriate decisions Reliable attendance and punctuality Ability to work the specific schedule listed above Weekend availability required Professional appearance and demeanor

Preferred:

PEP (Property Engagement Platform) experience Hilton experience Experience with Hilton systems and procedures Experience with hotel PMS/front-office systems Hilton Honors experience What We're Looking For We need someone who can hit the ground running at the front desk. This is an entry-level position. The ideal candidate already understands hotel front-office operations and can confidently handle check-ins, check-outs, guest accounts, payments, reservations, guest concerns, and the pace of a busy hotel. If you do not have at least one year of direct hotel Front Desk Agent experience, please do not apply.

Pay:

From $14.00 per hour

Benefits:

Employee discount Free parking Professional development assistance

Experience:

Front desk: 1 year (Required)

Language:

English (Required) Spanish (Preferred) Ability to

Commute:

Suffolk, VA 23435 (Preferred)

Work Location:

In person