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Job Summary:

Hotel representative for the guest throughout all stages of their stay by working with all hotel personnel to ensure that every guest is enjoying superior customer care.

Responsibilities include:

taking reservation, registering guests, assigning rooms, light laundry duty, lobby food & beverage preparation and service, accommodating special requests, coordinating with other hotel departments, (sales, maintenance and housekeeping) and ensuring the guests have a pleasant stay including a smooth check-in and check-out experience.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedure.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates guest room maintenance work with the maintenance department.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers' privacy.
Maintains front desk/office area neatly and professionally.
Maintains lobby food and beverage programs as required and needed.
Performs other duties as assigned (Laundry etc.

)

Qualifications:

High school diploma or equivalent.
Previous hotel-related experience preferred.
Strong communication skills that demonstrate a professional attitude.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
Friendly, open demeanor (hospitality personality).
Basic typing and computer skills.

Pay:

$17.13 - $18.50 per hour

Benefits:

Employee discount Paid time off Retirement plan

Work Location:

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Find & Apply For Hotel Desk Clerk Jobs in Pullman, Washington

Front Desk Agent