Job Summary:

Hotel representative for the guest throughout all stages of their stay by working with all hotel personnel to ensure that every guest is enjoying superior customer care.

Responsibilities include:

taking reservation, registering guests, assigning rooms, light laundry duty, lobby food & beverage preparation and service, accommodating special requests, coordinating with other hotel departments, (sales, maintenance and housekeeping) and ensuring the guests have a pleasant stay including a smooth check-in and check-out experience.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedure.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates guest room maintenance work with the maintenance department.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains front desk/office area neatly and professionally.
• Maintains lobby food and beverage programs as required and needed.
• Performs other duties as assigned (Laundry etc.

)

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Strong communication skills that demonstrate a professional attitude.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.
• Friendly, open demeanor (hospitality personality).
• Basic typing and computer skills.

Pay:

$17.13 - $18.50 per hour

Benefits:

Employee discount Paid time off Retirement plan

Work Location:

In person