Find & Apply For Hotel Desk Clerk Jobs in Jefferson, Wisconsin

Overview We are seeking a dependable, detail-oriented, and friendly Night Auditor / Overnight Front Desk Receptionist to join our team. This important overnight role combines exceptional guest service with front desk responsibilities and basic nightly accounting procedures. The ideal candidate is organized, comfortable working independently, tech-savvy, and able to remain professional and attentive throughout the night. As a Night Auditor, you will be responsible for assisting guests, handling overnight front desk operations, reviewing daily transactions, and helping ensure the hotel is prepared for the next business day. This paid position is an excellent opportunity for someone who enjoys a quieter overnight environment while still providing outstanding hospitality and customer service. Responsibilities Welcome late-arriving guests and assist with check-in and early check-out Answer and direct phone calls in a courteous and professional manner Respond promptly to guest questions, reservations, and special requests Provide information about hotel services, amenities, policies, and nearby attractions Maintain accurate guest records, room charges, payments, and billing information Perform nightly audit procedures and verify daily transactions for accuracy Prepare and organize end-of-day and overnight reports Process reservations, cancellations, and room changes as needed Resolve guest concerns professionally and efficiently to ensure a positive experience Monitor hotel activity during overnight hours and report any safety, security, or maintenance concerns Maintain a clean, organized, and presentable front desk and lobby area Communicate important overnight information to morning staff Coordinate with housekeeping, maintenance, and management when necessary Complete additional front desk and administrative duties as assigned Requirements Proven experience in front desk or office administration roles with strong organizational skills Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Experience with multi-line phone systems and phone etiquette to handle high call volumes confidently Prior experience in office management, clerical work, or customer service roles preferred Excellent time management skills to prioritize tasks efficiently in a fast-paced environment Team-oriented with a willingness to help across departments Application Question Are you available to work weekends and holidays as needed?

Shift Availability Overnight Shift Pay:

$13.00 - $14.50 per hour

Benefits:

Employee discount

Work Location:

In person