Find & Apply For Hotel Desk Clerk Jobs in Casper, Wyoming

Reports to: Front Office Manager /

General Manager Schedule:

Overnight shifts (typically 11:00 PM - 7:00 AM); full-time or part-time available; weekends and holidays required

Status:

Non-exempt About Us Riverside Hotel & Conference Center is a riverfront property on the North Platte River in the heart of Casper. We offer 200 guest rooms, a heated indoor pool and hot tub, 24-hour fitness center and arcade, on-site restaurant and whiskey lounge (Whiskey Butter), and more than 17,000 square feet of flexible event and meeting space. We provide free breakfast, WiFi, parking, and airport shuttle service, and we pride ourselves on genuine Wyoming hospitality for leisure travelers, business guests, and event groups. Position Summary The Night Auditor is the primary overnight representative of the hotel. This dual-role position combines front-desk guest service with end-of-day financial reconciliation. You will manage check-ins and guest requests during quiet hours, close the business day in the property management system, balance revenue, and prepare accurate reports so the morning team can start the day smoothly. You will often be the sole front-desk staff member on duty and serve as the on-site point of contact for security, maintenance, and guest needs. Key Responsibilities Guest Service & Front Desk Operations Welcome and check in late-arriving guests; process check-outs as needed Answer phones, handle reservations, modifications, and wake-up calls Respond promptly and professionally to guest inquiries, requests, and complaints Provide information about hotel amenities (pool, restaurant, arcade, meeting spaces, river walk, etc.) and local attractions Coordinate with housekeeping, maintenance, and security for overnight needs Maintain a clean, organized, and welcoming front-desk and lobby area Uphold hotel security procedures, including monitoring public areas and responding to incidents or emergencies Night Audit & Financial Duties Post room and tax charges; review and balance guest folios Reconcile cash, credit card batches, and other payments from the previous day Run the night audit process in the property management system to close the business day and roll the date Investigate and resolve discrepancies in rates, charges, payments, or no-shows Prepare and distribute daily revenue, occupancy, and accounts-receivable reports for management Complete bucket checks and verify registration cards and rates for occupied rooms Safeguard the hotel safe and guest valuables Additional Duties Support overall property operations during overnight hours Assist with special events or group needs when they occur overnight Perform other related tasks as assigned by management Qualifications & Requirements High school diploma or equivalent required; hospitality, accounting, or business coursework preferred Previous front-desk, night auditor, or hotel experience strongly preferred; customer-service experience required Comfortable working independently with minimal supervision during overnight hours Strong attention to detail, basic math/accounting skills, and accuracy with numbers Proficiency with computers and ability to learn property management systems (PMS) quickly Excellent verbal and written communication skills and a friendly, professional demeanor Ability to multitask, prioritize, and remain calm under pressure Must be able to work overnight shifts, including weekends and holidays Ability to stand for extended periods and occasionally lift up to 25-50 lbs Must be able to pass a background check (and drug screen if required) Preferred Skills Experience with hotel PMS systems Familiarity with cash handling and credit-card reconciliation Knowledge of basic hotel operations and guest service standards Bilingual skills a plus What We Offer Competitive pay commensurate with experience, opportunity for overtime, employee discounts on rooms and dining, a supportive team environment, and the chance to be part of a renovating, amenity-rich property in a prime Casper location.

Job Types:

Full-time, Part-time Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person