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GUEST SERVICES & SALES MANAGER

— Fox & Rose Salon, Los Gatos, CA $22-$30/hour depending on experience

• Full-time, hourly non-exempt

• Weekend availability required Fox & Rose is a high-end salon in downtown Los Gatos, and we're adding a manager to our leadership team. If you come from hospitality, hotels, restaurants, or luxury retail, your experience translates here. We're open seven days a week, and weekend availability is required for this role. This role is two things at once. The first is our guests, which means a steady stream of calls, texts, and messages, greeting and checking out clients on the floor, and knowing our stylists well enough to book people correctly. Each stylist has their own service menu, pricing, and timing, so booking here takes real knowledge and attention. The second is everything running behind the scenes: product ordering and inventory, scheduling and coverage for both front and back of house, our systems and processes, and helping lead and develop our Salon Sales & Experience Team alongside our Salon Manager and ownership. The day to day Answering calls, texts, and DMs promptly, and booking across a full stylist team with different service menus, pricing, and timing Greeting and checking out guests using our specific method, recommending retail, and handling concerns with professionalism Rebooking and client outreach, plus service and retail sales goals Retail and professional product ordering, inventory counts, par levels, displays, deliveries, and vendor relationships Scheduling the Salon Sales & Experience Team and our back of house support crew, with 100% coverage during all open hours, including managing call-outs and last-minute gaps Leading team meetings and one-on-ones, and keeping communication flowing between stylists, the sales and experience team, back of house, and management Training the team on salon standards and holding everyone accountable, kindly and directly Working with ownership and our Salon Manager to build and roll out new processes and systems Who we're hoping to find Someone who's great with systems and great with people. That combination is rare, and it's exactly what this role needs. You're warm with people, and it's the kind of warmth clients can hear over the phone. This role is client-facing all day, and how you make people feel is the heart of the job You have a real hospitality instinct, the kind where you notice what someone needs before they ask You're organized and quick, and you catch the details other people miss You're comfortable with sales, and you see recommending the right service or product as part of taking care of someone You show up. Reliability is a top priority in this role, because our team and our guests count on being covered You can hold people accountable directly and kindly Full-time availability, including weekends, since we're open seven days a week Comfortable with scheduling software, spreadsheets, and email; Boulevard experience is a plus Salon, spa, hospitality, or high-end retail leadership experience preferred Compensation and perks $22-$30/hour depending on experience Bonus opportunities based on performance and sales Employee discounts 401(k) Ongoing training and room to grow

Pay:

$22.00 - $30.00 per hour

Benefits:

401(k) Employee discount Free parking

Work Location:

In person