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Hotel Operations Manager Hampton Inn by Hilton Hallandale Beach | Aventura Hallandale Beach, FL Job Details Full-time 23 hours ago Benefits Free parking Disability insurance Health insurance Dental insurance 401(k) Qualifications Kitchen health and safety standards Hospitality reservation systems Customer communication Hotel policy compliance Food service health code compliance Managing teams in a customer support role Coaching Staff scheduling Hotel operational efficiency Managing hospitality teams Food sanitation practices Frontline customer support management Microsoft Office Communication platforms High school diploma or GED Supervising experience Property management systems (PMS) Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Business operations Training Team motivation (leadership skill) Hotel safety procedures Operations planning Full Job Description About the Hampton Inn by Hilton Hallandale Beach | Aventura Hampton Inn by Hilton Hallandale Beach Aventura is an energetic, welcoming and friendly hotel. It's convenient location between Fort Lauderdale and Miami, provides the ideal setting for business and leisure travelers. The 8 story, 151 guestroom property has over 1,800 square feet of flexible event space and is steps from Gulfstream Park & Casino, Aventura Hospital and just minutes away from Aventura Mall, Hard Rock Stadium and Beaches. Owned and operated by Turnberry, the Hampton Inn by Hilton Hallandale Beach Aventura is located at 1000 S Federal Hwy, Hallandale Beach, FL. To learn more, visit the official Hampton Inn Hallandale Beach website here or follow the hotel on social media via Facebook, Instagram and Twitter. We're proud to share that Turnberry Select Service Hotels is officially Great Place to Work® Certified . This recognition is a direct reflection of the culture our people have built together, one grounded in trust, collaboration, and shared success. Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Associate Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment. Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer. Are you a hands-on hospitality leader who inspires teams, creates memorable guest experiences, and brings calm confidence to every shift? Hampton by Hilton Hallandale Beach | Aventura is looking for an Operations Manager who is ready to lead with purpose, elevate daily operations, and help our hotel deliver friendly, reliable, and consistent service every day. If you are passionate about coaching people, solving problems, and making every guest feel welcomed, we invite you to apply and take the next step in your hospitality leadership career.

Required Skills & Experience:

Proven ability to lead daily hotel operations in a fast-paced, guest-facing environment with direct experience supporting Front Office, breakfast service, guest services, and meeting services. Strong leadership presence with the ability to coach, motivate, train, hold Associates accountable, and create a positive service culture. Excellent communication and interpersonal skills with the ability to engage professionally with guests, Associates, vendors, and hotel leadership. Demonstrated problem-solving, decision-making, and service recovery skills, including the ability to respond quickly and effectively to guest concerns. Ability to manage schedules, labor needs, daily assignments, payroll deadlines, occupancy changes, and competing operational priorities. Working knowledge of hotel brand standards, guest satisfaction metrics, safety and security procedures, food safety expectations, cleanliness standards, and sanitation requirements. Proficiency with Microsoft 365 applications and the ability to learn and use hotel property management systems (e.g. PEP), reporting tools, scheduling systems, and communication platforms. Ability to collaborate effectively with Housekeeping, Engineering, Sales, Finance, People & Culture, and hotel leadership to support operational excellence and a seamless guest experience.

Qualifications:

Minimum of three years of hotel operations experience required; previous supervisory or leadership experience in Guest Services, Front Office, Rooms, Food & Beverage, or related hotel operations preferred. High school diploma or GED required; degree in Hospitality, Business Administration, or a related field preferred. Thorough understanding of hotel Front Office operations, complimentary breakfast service, meeting services support, guest service standards, and Hilton brand expectations. Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and Manager-on-Duty shifts based on business needs. Ready to lead the way? Apply today and bring your hospitality leadership, service mindset, and passion for people to Hampton by Hilton Hallandale Beach | Aventura.