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Key Responsibilities:

Manage, train, and develop the Front Office team, including Front Desk Agents, Night Auditors (third shift agents), Inventory Control, and Reservations. Support a culture of exceptional guest service through hands-on management and consistent training initiatives to provide support and confidence. Respond promptly and effectively to guest concerns, ensuring swift resolution and satisfaction. Manage daily scheduling and staffing for all Front Desk roles. Monitor and uphold all hotel policies, procedures, and brand standards. Prepare accurate revenue and inventory forecasts; assist in departmental budgeting. Coordinate effectively with other department leaders to ensure seamless operations. Maintain and manage the Property Management Systems, including group blocks and inventory assignments to ensure best-efforts rate alignment. Participate in the Revenue Management meetings, projections, and forecasting. Administer and track team member payroll and incentive programs. Professional demeanor and a high level of integrity. Flexible availability, including nights, weekends, and holidays. Ability to work independently and make sound business decisions. Reports to the Front Office Manager - in charge with his/her absence. Communicates regularly with the Revenue Manager on best rate match opportunities

EOE/AA/M/F/D/V

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Free parking Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

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Find & Apply For Hotel Manager Jobs in Garden City, Idaho

Front Desk Manager