Front Desk Manager The Riverside Hotel - 3.7 Garden City, ID Job Details Full-time 9 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Managing hospitality teams Performance management Team development Decision making Hotel staff training Office management Full Job Description The Front Desk Manager is a management role responsible for overseeing the guest experience from first to last impression, developing loyal return and repeat customers. Direct management of Front Desk Agents, Room Reservations, and Night Audit. Sponsor for guest satisfaction team, soliciting feedback and resolving guest issues through quality services. You play a pivotal role within the Rooms Division - managing departmental performance, and supporting the hotel's revenue goals, operational and financial results.

Key Responsibilities:

Manage, train, and develop the Front Office team, including Front Desk Agents, Night Auditors (third shift agents), Inventory Control, and Reservations. Support a culture of exceptional guest service through hands-on management and consistent training initiatives to provide support and confidence. Respond promptly and effectively to guest concerns, ensuring swift resolution and satisfaction. Manage daily scheduling and staffing for all Front Desk roles. Monitor and uphold all hotel policies, procedures, and brand standards. Prepare accurate revenue and inventory forecasts; assist in departmental budgeting. Coordinate effectively with other department leaders to ensure seamless operations. Maintain and manage the Property Management Systems, including group blocks and inventory assignments to ensure best-efforts rate alignment. Participate in the Revenue Management meetings, projections, and forecasting. Administer and track team member payroll and incentive programs. Professional demeanor and a high level of integrity. Flexible availability, including nights, weekends, and holidays. Ability to work independently and make sound business decisions. Reports to the Front Office Manager - in charge with his/her absence. Communicates regularly with the Revenue Manager on best rate match opportunities

EOE/AA/M/F/D/V

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Free parking Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person