Find & Apply For Hotel Manager Jobs in Walpole, Massachusetts

Trampoline Park Manger Funcity Adventure Park Walpole East Walpole, MA Job Details Part-time | Full-time From $20 an hour 4 days ago Qualifications Customer communication Full Job Description Position Summary The FunCity Walpole Manager is responsible for overseeing the day-to-day operations of the facility while ensuring a safe, fun, clean, and welcoming environment for our guests and employees. This position requires a hands-on leader who can manage staff, provide exceptional customer service, maintain operational standards, and ensure that FunCity runs efficiently and profitably. The ideal candidate is energetic, dependable, organized, and comfortable working in a fast-paced entertainment environment. Key Responsibilities Staff Leadership & Management Recruit, train, schedule, supervise, and develop employees. Lead by example and maintain a positive, professional work environment. Assign daily responsibilities and ensure employees remain productive. Monitor employee attendance, performance, dress code, and workplace conduct. Address employee concerns and performance issues promptly and professionally. Conduct staff meetings and provide ongoing training. Recognize strong employee performance and encourage teamwork. Handle disciplinary matters in accordance with company policies. Daily Operations Oversee all daily operations of FunCity Walpole. Ensure the facility opens and closes properly and on schedule. Monitor admissions, attractions, parties, arcade operations, and general guest activity. Ensure all areas remain clean, organized, and properly stocked. Monitor equipment and facility conditions and report maintenance concerns. Coordinate with vendors, contractors, and management when repairs or services are required. Ensure company policies and operating procedures are consistently followed. Guest Experience & Customer Service Provide outstanding customer service and create a positive guest experience. Handle customer questions, complaints, refunds, and service recovery situations professionally. Resolve guest concerns while protecting company policies and interests. Ensure employees provide friendly, helpful, and professional service. Respond to customer reviews and feedback when requested. Help create a welcoming environment for children, parents, families, and groups. Safety & Risk Management Make guest and employee safety a top priority. Ensure attraction rules and height/age requirements are consistently enforced. Conduct regular facility and attraction inspections. Immediately address unsafe conditions or equipment concerns. Ensure employees are properly trained on safety procedures and emergency protocols. Respond appropriately to injuries, accidents, emergencies, and other incidents. Complete and maintain required incident documentation. Ensure emergency exits, fire equipment, and safety areas remain accessible. Follow all company, local, state, and regulatory safety requirements. Birthday Parties & Group Events Oversee birthday parties, school groups, camps, community groups, and other events. Ensure party rooms are properly prepared before guests arrive. Verify party schedules, packages, food orders, tables, and special requests. Ensure party hosts provide excellent service throughout each event. Communicate with customers regarding party additions, changes, and special accommodations. Help ensure parties start and end on schedule. Resolve party-related concerns quickly and professionally. Cash Handling & Business Operations Oversee daily cash handling and register procedures. Ensure transactions, refunds, discounts, and complimentary admissions are properly authorized. Monitor daily sales and operational performance. Help control labor, supply, and operating costs. Identify opportunities to improve revenue and customer satisfaction. Maintain accurate records and complete required daily reports. Facility Standards Maintain high standards for cleanliness and appearance throughout the facility. Ensure bathrooms, party rooms, attractions, lobby, arcade, and common areas are regularly inspected. Ensure food and beverage areas are maintained according to applicable requirements. Coordinate cleaning and maintenance tasks with employees and outside vendors. Address spills, damage, debris, and other hazards immediately. Leadership Expectations The FunCity Manager is expected to: Lead from the front and be willing to work alongside the team. Maintain a professional and positive attitude. Hold employees accountable while treating everyone fairly and respectfully. Make sound decisions during busy or stressful situations. Communicate clearly with employees, customers, vendors, and ownership. Be proactive rather than waiting for problems to become larger issues. Maintain confidentiality regarding company and employee matters. Represent FunCity Walpole professionally at all times. Qualifications Previous management or supervisory experience preferred. Experience in entertainment, recreation, hospitality, retail, food service, or customer service is a plus. Strong communication and leadership skills. Excellent customer-service skills. Ability to multitask in a fast-paced environment. Strong organizational and problem-solving skills. Ability to work evenings, weekends, holidays, and during peak business periods. Ability to remain calm and professional when dealing with difficult situations. Ability to stand, walk, bend, lift, and remain active throughout the workday. Preferred Qualities We are looking for someone who is: Dependable Energetic Outgoing Professional Organized Team-oriented Customer-focused Safety-conscious Accountable A strong communicator Comfortable making decisions Willing to get involved and lead by example Performance Expectations Success in this position will be measured by: Guest satisfaction and quality of customer service. Employee performance, retention, and accountability. Facility cleanliness and appearance. Safety and compliance. Efficient daily operations. Successful execution of birthday parties and group events. Proper cash handling and operational procedures. Achievement of company sales and operational goals. Physical Requirements This is an active, hands-on management position. The manager may be required to: Stand and walk for extended periods. Lift and carry supplies and equipment. Bend, reach, climb stairs, and move throughout the facility. Assist employees with operational tasks when necessary. Respond quickly to safety or emergency situations. Schedule This position requires flexibility and availability based on business needs, including: Weekdays Evenings Weekends Holidays Peak vacation periods Special events and high-volume days The FunCity Walpole Manager is a hands-on leadership position. The manager is expected to be visible on the floor, actively involved with employees and guests, and committed to maintaining a safe, clean, fun, and well-run facility.

Pay:

From $20.00 per hour

Experience:

Manager:

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

East Walpole, MA 02032 (Preferred)

Work Location:

In person