Find & Apply For Hotel Manager Jobs in Kalamazoo, Michigan

Assistant General Manager -

Hotel Position:

Assistant General Manager Employment Type:

Full-Time Schedule:

40 hours per week; weekend and holiday availability required as needed About the Position We are looking for a reliable, professional, and motivated Assistant General Manager to help oversee the daily operations of our hotel. This position works closely with the General Manager to ensure the hotel runs smoothly, employees are meeting expectations, and guests receive excellent service. The ideal candidate is a strong leader with a great attitude, excellent communication skills, and a hands-on approach to hotel operations. Key Responsibilities Assist the General Manager with the day-to-day operation of the hotel Help lead, train, and support hotel staff Make sure employees are following hotel policies and procedures Help create staff schedules and ensure shifts are properly covered Hold employees accountable for attendance, punctuality, and job performance Assist with hiring and training new employees Monitor front desk operations and guest service Handle guest complaints and concerns professionally and help find solutions Follow up on guest requests and make sure they are taken care of Help maintain excellent guest review scores and customer satisfaction Monitor hotel cleanliness and overall appearance Make sure laundry, breakfast, and common areas are properly maintained Order breakfast items and hotel supplies and maintain appropriate inventory levels Monitor supplies and make sure the hotel has what it needs to operate efficiently Help inspect rooms and common areas to ensure hotel standards are being met Communicate important information between management and staff Assist with resolving operational issues as they arise Help ensure proper procedures are followed for cash handling, reservations, and guest accounts Step in and assist wherever needed to keep the hotel running smoothly Front Desk Requirement The Assistant General Manager is expected to work a 40-hour workweek , with a minimum of 24 hours per week working on the front desk . The remaining hours will be dedicated to management responsibilities, including staff support, ordering supplies, inspections, scheduling, training, guest service, and other hotel operations. The Assistant General Manager must be comfortable working the front desk and performing all regular front desk duties, including checking guests in and out, making reservations, answering phones, handling guest requests and complaints, and providing excellent customer service. What We're Looking For Reliable and dependable Strong attendance and punctuality Able to commit to a 40-hour workweek Able to work a minimum of 24 hours per week on the front desk Excellent communication and leadership skills Friendly, professional, and positive attitude Strong customer service skills Ability to handle guest complaints and difficult situations professionally Able to lead by example and hold employees accountable Organized and able to multitask Strong attention to detail Able to work independently and make good decisions Willing to be hands-on and help with all areas of hotel operations Weekend and holiday availability required as needed Previous hotel or hospitality management experience preferred Important to Know This is a hands-on management position . The Assistant General Manager is expected to lead by example and be willing to help wherever needed. This includes assisting with front desk operations, guest concerns, cleanliness, breakfast, laundry, ordering supplies, and other daily hotel responsibilities. Reliability is extremely important. The Assistant General Manager must be dependable, arrive on time, be prepared to work, and set a good example for the rest of the team. The position requires someone who can be counted on to follow through, communicate well, and take ownership of responsibilities. What Success Looks Like A successful Assistant General Manager will help create a hotel that is: Clean and well maintained Organized and running efficiently Staffed with reliable and accountable employees Focused on excellent guest service Consistently working toward high guest review scores Properly stocked with breakfast and hotel supplies A positive and professional place for both guests and employees If you are a dependable leader who enjoys working with people, solving problems, and taking pride in hotel operations, we would love to hear from you. Apply today and join our team!

Pay:

$16.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person