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Assistant manager- Hotel Best Western Plus Springfield Airport Inn Springfield Mo. Springfield, MO Job Details Full-time $35,000 - $40,000 a year 4 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Hotel cost control Staff supervision Teamwork Hotel housekeeping management Resort experience Operations management Team supervision Multilingual Phone communication Night audit In-person customer service Pricing analysis experience within hospitality industry Managing hospitality teams Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Financial performance measurement Hotel and accommodations guest complaints handling Yield management Hotel operations budget management Team motivation (leadership skill) Organizational budget management Full Job Description Overview Join our dynamic hospitality team as an Assistant Manager to lead our front desk team, where your leadership will elevate guest experiences and streamline hotel operations. This energetic role is perfect for a proactive individual with a passion for hospitality management, team supervision, and delivering exceptional customer service. As an integral part of our management team, you will oversee daily hotel functions, ensure guest satisfaction, and drive operational excellence across all departments. Your multilingual skills and hotel experience will help foster a welcoming environment for diverse guests and staff alike. Duties Oversee daily hotel operations, including front desk activities, guest services, and housekeeping to ensure smooth functioning. Supervise and manage hospitality teams, providing guidance, training, and motivation to uphold hotel standards. Manage hospitality reservation systems and property management systems (PMS) to optimize booking efficiency and accuracy. Implement revenue management strategies to maximize profitability while maintaining high guest satisfaction levels. Maintain high hotel guest service standards by addressing guest relations issues promptly and professionally. Lead night audit procedures and oversee multi-line phone systems with excellent phone etiquette to ensure seamless communication. Collaborate with human resources on staffing needs, performance evaluations, and team development initiatives. Uphold property management system (PMS) protocols and hotel guest service standards to enhance overall guest experiences. Foster a positive environment that promotes leadership, teamwork, and exceptional customer service across all departments. Requirements Proven supervisory or managerial experience within the hospitality industry, preferably in hotels or resorts. Strong knowledge of hotel management practices, including revenue management, financial operations, and guest services. Multilingual or bilingual abilities to communicate effectively with diverse guests and staff members. Experience with hospitality reservation systems and property management systems (PMS). Excellent leadership skills with the ability to manage hospitality teams efficiently and motivate staff. Familiarity with hotel experience standards, front desk operations, night audit procedures, and multi-line phone systems. Strong managerial communication skills to coordinate between departments and resolve guest issues promptly. Demonstrated ability to oversee hospitality operations budgets and manage financial performance effectively. Passion for delivering outstanding customer service while maintaining high standards of hospitality excellence. Join us in creating memorable stays for our guests while advancing your career in a vibrant hospitality environment!

Pay:

$35,000.00 - $40,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person