Find & Apply For Hotel Manager Jobs in Bernalillo, New Mexico

Hotel Front Office Manager IHG Hotel Excel Hospitality, Inc. Bernalillo, NM Job Details Full-time $40,000 - $50,000 a year 2 hours ago Benefits Health insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Bilingual Multilingual Night audit Attention to detail Problem-solving Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Office Manager, where you will lead the front desk operations with energy and enthusiasm! In this pivotal role, you'll be the welcoming face of the hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your leadership will drive guest satisfaction, streamline front desk procedures, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment and possess a passion for delivering memorable guest experiences, this is your opportunity to shine! Responsibilities Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries. Lead and motivate front office staff to deliver outstanding customer service and maintain a positive team environment. Utilize property management systems (PMS), including Hotel Key or similar platforms, to manage reservations, guest profiles, and billing accurately. Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills. Resolve guest issues promptly and effectively, employing customer service problem-solving techniques to ensure guest satisfaction. Conduct night audits and manage hotel emergency procedures to ensure safety and operational accuracy during overnight shifts. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and uphold hotel standards. Qualifications Proven experience in hospitality management or front desk operations within a hotel setting. Strong knowledge of hotel management systems (PMS), especially Hotel Key or comparable platforms. Exceptional customer service skills with a focus on guest relations and problem resolution. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Familiarity with hotel emergency procedures, night audit processes, and resort experience is advantageous. Excellent communication skills via phone and in person, with an emphasis on professional phone etiquette. Ability to lead a team in a fast-paced environment while maintaining attention to detail and high standards of service excellence. Join us in creating memorable stays for our guests by providing energetic leadership and top-tier hospitality! We are committed to supporting your growth in the hospitality industry through comprehensive training and a vibrant work environment that values your contributions.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person