Find & Apply For Hotel Manager Jobs in Ephrata, Pennsylvania

Job Summary We are seeking an experienced, hands-on Assistant General Manager to join our hotel leadership team. This individual will work closely with the General Manager to oversee daily hotel operations, ensure exceptional guest satisfaction, and lead a team committed to delivering outstanding hospitality. The ideal candidate is a proven hotel professional with strong front office experience, excellent leadership skills, and the ability to thrive in a fast-paced environment while maintaining the highest standards of service and operational excellence. Key Responsibilities Assist the General Manager in overseeing all aspects of daily hotel operations. Lead, coach, train, and motivate team members to deliver exceptional guest service while maintaining brand standards. Provide leadership and support to the Front Desk and other operational departments as needed. Monitor guest satisfaction, respond promptly to guest concerns, and resolve issues professionally and effectively. Collaborate with the Sales Manager and hotel departments to ensure seamless execution of group reservations, meetings, and special events. Monitor operational performance, labor, inventory, and departmental expenses to support financial goals. Prepare reports and assist with forecasting, budgeting, and operational planning. Ensure compliance with brand standards, safety procedures, and company policies. Assist with hiring, onboarding, scheduling, coaching, and performance management. Serve as Manager on Duty when required, including evenings, weekends, and holidays. Qualifications Minimum of 3 years of hotel management or supervisory experience required. Strong background in Front Office operations is required. Previous experience as an Assistant General Manager, Front Office Manager, or Operations Manager is preferred. Experience with Hilton Property Management System is preferred. Excellent leadership, communication, and organizational skills. Strong problem-solving abilities with a guest-first mindset. Ability to multitask and perform effectively in a fast-paced hospitality environment. Proficiency with Microsoft Office and hotel management software. Flexible schedule, including nights, weekends, and holidays as business needs require. Hotel experience is required. Compensation & Benefits Competitive base salary Monthly and quarterly bonus incentives 401(k) Health, dental, and vision insurance Life insurance Paid time off Employee hotel discounts Retirement plan Opportunities for professional development and career advancement About Us We are a growing hospitality ownership and management company with a portfolio of 35 hotels and additional properties currently in development. We are committed to investing in our people, supporting career growth, and delivering exceptional guest experiences across our branded hotel portfolio. If you are a motivated hospitality professional looking to take the next step in your career with a growing organization that values leadership, teamwork, and excellence, we'd love to hear from you.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Ephrata, PA 17522 (Required) Ability to

Relocate:

Ephrata, PA 17522: Relocate before starting work (Required)

Work Location:

In person