Find & Apply For Hotel Manager Jobs in Providence, Rhode Island

We are seeking an experienced Assistant General Manager / Front Office Manager to join the leadership team of a Hampton Inn in the Providence, Rhode Island area . We are looking for a hands-on hospitality professional with Hilton/Hampton experience who understands front office operations, guest service, team leadership, billing, and Hilton brand standards. This is a hands-on management position . The AGM/FOM will regularly work scheduled front desk shifts in addition to management responsibilities. The right candidate should be comfortable actively working the front desk, assisting guests, resolving issues, supporting the team, and helping manage the day-to-day operation of the hotel. We are looking for someone who takes ownership, follows through, and leads by example. Responsibilities Work regularly scheduled front desk shifts as part of the management schedule Oversee daily front office operations and ensure a high level of guest service Supervise, train, coach, and support front desk team members Assist the General Manager with day-to-day hotel operations Manage guest arrivals, departures, reservations, room assignments, and special requests Handle guest billing, folio corrections, payment issues, authorizations, and account questions Resolve guest concerns and handle service recovery professionally Ensure front desk procedures and Hilton/Hampton brand standards are consistently followed Monitor room status and communicate closely with housekeeping and maintenance to ensure rooms are guest-ready Assist with front desk scheduling and ensuring appropriate coverage Assist with hiring, onboarding, training, and performance management Review guest feedback and follow up on service or operational issues Maintain accurate shift documentation and ensure proper front desk procedures are followed Maintain and account for the limited cash/change kept on property for guest laundry and other approved purposes Assist with hotel reporting, administrative duties, and operational follow-up Help ensure the hotel is properly staffed and operating efficiently Step in and assist in other areas of hotel operations when needed Qualifications Previous hotel front office supervisory or management experience required Previous Hilton/Hampton experience strongly preferred Hilton PEP experience strongly preferred Previous experience as an Assistant General Manager, Front Office Manager, Operations Manager, Front Office Supervisor, or similar hotel leadership position preferred Strong knowledge of hotel front desk operations, reservations, billing, and guest service Comfortable personally working front desk shifts as part of the regular schedule Strong leadership and communication skills Ability to train, coach, and hold team members accountable Strong problem-solving skills and ability to make sound decisions during a shift Organized and able to follow through on operational issues Ability to communicate effectively with housekeeping, maintenance, and management Dependable and able to work independently when necessary Flexible availability, including weekends and holidays based on hotel needs What We're Looking For We are looking for someone who understands that hotel management is a hands-on role . The ideal candidate is visible in the operation, notices issues before they become larger problems, follows through until they are resolved, and is willing to step in when the team needs support. You should be comfortable both leading the front office and personally working the front desk . We value managers who communicate well, hold their team accountable, provide excellent guest service, and take ownership of the operation. Candidates with Hampton Inn or other Hilton-family hotel experience will receive strong consideration.

Job Type:

Full-time Location:

Providence, RI Hotel Management/Supervisory Experience:

Required Hilton/Hampton Experience:

Strongly Preferred Hilton PEP Experience:

Strongly Preferred Schedule:

Must have flexibility to work days, evenings, weekends, and holidays based on business needs.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person