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General Manager - Pet Resort Alpha Pet Resort | Culpeper, VA Are you an experienced leader who loves building strong teams, creating exceptional customer experiences, and making an impact in a fast-paced environment? Alpha Pet Resort is seeking a General Manager to lead our Culpeper location. This is a hands-on leadership role with ownership of the overall performance of the resort — including team leadership, daily operations, client experience, pet safety, staffing, financial performance, and continued growth. We're looking for someone who can balance the big picture with the day-to-day: a leader who develops people, holds high standards, solves problems, understands the business behind the operation, and is comfortable stepping in wherever needed to help the team succeed. What You'll Do Lead the Team Build a positive, accountable, team-focused culture. Lead, coach, develop, and support managers and team members across the resort. Partner with Recruiting and HR on hiring, onboarding, training, performance management, and employee relations. Set clear expectations and ensure consistent communication and follow-through. Develop future leaders and strengthen engagement and retention. Own Resort Operations Oversee day-to-day operations across pet care, client service, grooming, and other services offered at the resort. Ensure appropriate staffing, scheduling, cleanliness, service quality, and operational coverage. Maintain high standards for pet safety, client experience, facility operations, and team execution. Lead staff meetings, implement new initiatives, and ensure company policies and procedures are consistently followed. Drive Business Performance Monitor revenue, labor, expenses, service trends, new-client growth, and key operating metrics. Partner with regional leadership to review financial performance and identify opportunities for improvement. Look for opportunities to improve efficiency, strengthen client retention, grow services, and increase overall resort performance. Support local marketing, community engagement, tours, and initiatives designed to grow the business. Deliver an Exceptional Client Experience Build lasting relationships with clients and create an environment where pets and their families feel welcomed and cared for. Resolve escalated client concerns professionally and thoughtfully. Maintain consistent service standards across the entire guest experience. Champion Safety & Facility Standards Maintain a safe, clean, organized, and well-operated facility. Ensure pet and employee safety procedures, sanitation standards, incident reporting, and emergency protocols are consistently followed. Coordinate facility, equipment, supply, maintenance, and vendor needs. What We're Looking For 3+ years of leadership experience in operations, hospitality, animal care, service-based business, or team leadership. Strong leadership, coaching, communication, and problem-solving skills. Ability to lead with both empathy and accountability. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Comfort working with business metrics, labor, scheduling, budgets, and operational performance. A genuine passion for working around dogs and cats and leading teams in a pet care environment. Ability to work a flexible schedule based on business needs, including some weekends and holidays. Preferred Leadership experience in pet resorts, boarding/daycare, veterinary care, grooming, hospitality, retail, or another multi-department service environment. Experience managing schedules, payroll, budgets or P&Ls, employee performance, and escalated customer concerns. Experience leading a high-volume operation and developing frontline leaders. Why Alpha Pet Resort? At Alpha Pet Resort, pets come first — but delivering exceptional pet care starts with building an exceptional team. As General Manager, you'll have the opportunity to lead an established local business while helping shape its next chapter of growth. You'll have support from a broader leadership team while maintaining the local relationships, culture, and personalized care that make Alpha special. Alpha Pet Resort is part of the Kindred Pet Services family of pet care brands. Together, we are committed to creating safe, clean, welcoming, and compassionate environments for pets, clients, and team members. If you're a people-focused operator who thrives on building teams, improving performance, and creating an outstanding experience for pets and their families, we'd love to meet you.

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person