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Hospitality
Hotel Manager
Jackson, WY

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CSA Hotels

Hotel General Manager

Job Description

Overview We are seeking a experienced hospitlaity professional to lead our team and oversee all aspects of hotel operations at a limited service hotel in the Jackson Hole market. This pivotal role requires a passionate leader dedicated to delivering exceptional guest experiences, driving revenue growth, and maintaining high standards . The ideal candidate will possess strong leadership skills, documented hospitality management experience, and a proactive approach to operations. As the face of our property, you will foster a positive environment for staff and guests alike, ensuring smooth daily operations. Responsibilities Oversee the entire hotel operation, including front desk, housekeeping, breakfast, maintenance, and revenue operations to ensure seamless service delivery. Manage your team by recruiting, training, supervising, and motivating staff to meet hotel standards and guest expectations. Implement and uphold hotel brand standards to enhance guest satisfaction and foster loyalty. Utilize a PMS and other hotel industry systems to optimize bookings, room inventory, and revenue management strategies. Oversee financial operations with your leadership including budgeting, forecasting, expense control, and managing budgets to maximize profitability. Work with a dedicated revenue manager by analyzing market trends, adjusting pricing strategies, and implementing promotional activities to increase occupancy rates. Maintain property standards by coordinating maintenance schedules, safety protocols, and ensuring compliance with health regulations. Handle guest relations issues promptly and professionally to resolve complaints and ensure positive reviews. Supervise audit procedures, technology systems on site, and front desk operations for efficient guest check-in/out processes. Qualifications Proven experience in hospitality leadership roles with supervisory responsibilities. Strong knowledge of hotel management systems and hospitality reservation platforms. Excellent leadership skills with the ability to manage diverse teams effectively in a fast-paced environment. Bilingual or multilingual abilities are highly desirable for communicating with a diverse guest and employee base. Demonstrated expertise in financial management including budgeting, revenue management, and cost control strategies. Exceptional customer service skills with a focus on exceeding guest expectations. Experience overseeing daily hotel operations such as front desk activities, night audits, guest services, and human resources functions. Familiarity with the time and accessibility demands of leading a 24/7 business Strong communication skills coupled with the ability to motivate teams toward shared goals. Join us as our new General Manager to lead a team dedicated to creating memorable experiences for every guest!
Pay:
$70,000.00 - $100,000.00 per year
Work Location:
In person