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Minimum 3 years of personally cleaning short-term vacation rentals and at least 1 year supervising housekeeping teams in the short-term rental industry is required.
Responsibilities
Leadership & Supervision
Lead, train, coach, and motivate housekeeping staff
Conduct quality inspections before guest arrivals to ensure every home meets company standards
Provide immediate coaching and retraining when quality issues are identified
Assist with scheduling, workload balancing, and daily housekeeping operations
Ensure company cleaning procedures and checklists are consistently followed
Help recruit, onboard, and train new housekeeping team members
Maintain a positive, professional, and team-oriented work environment
Housekeeping Operations
Perform vacation rental turnovers as needed
Thoroughly clean and sanitize bedrooms, bathrooms, kitchens, living areas, and lanais between guest stays
Inspect homes for cleanliness, damage, maintenance issues, missing inventory, and safety concerns
Restock linens, toiletries, guest amenities, and cleaning supplies
Perform floor care including vacuuming, mopping, and spot carpet cleaning
Assist with laundry as needed, including blankets and specialty linens
Coordinate with maintenance regarding repairs requiring immediate attention
Help maintain inventory of cleaning supplies, linens, and guest amenities Communication
Communicate clearly with management regarding staffing, quality concerns, maintenance needs, and guest readiness
Document issues with photos and detailed notes using company smartphone applications
Help improve procedures and identify opportunities to increase efficiency and quality Qualifications
Minimum 3 years cleaning short-term vacation rentals
Minimum 1 year supervising housekeeping staff in vacation rentals, hotels, or hospitality
Exceptional attention to detail
Strong leadership and communication skills
Ability to train and motivate others
Experience conducting quality inspections
Strong knowledge of cleaning products, sanitation procedures, and hospitality standards
Reliable transportation
Ability to lift up to 40 pounds and perform physical cleaning duties throughout the day
Comfortable using smartphone apps to take photos, record videos, complete inspections, and communicate with the team Preferred Qualifications
Experience using vacation rental management software
Experience managing inventory and supplies
Experience coordinating maintenance requests Benefits & Details
Medical insurance
Competitive pay based on experience
Opportunities for advancement within a growing company
Work with a supportive, team-focused environment
Weekend and holiday availability is required, as vacation rental turnover schedules vary throughout the week Join Surf Shack Properties and help deliver the exceptional cleanliness and guest experience that sets our homes apart.

Your leadership, attention to detail, and commitment to excellence will play a key role in maintaining our reputation as one of West Maui's premier vacation rental management companies.

Keywords:

Vacation Rental Housekeeping Supervisor Housekeeping Manager Housekeeping Inspector Quality Assurance Short-Term Rental Airbnb Vrbo Hotel Housekeeping Vacation Rental Operations Team Lead Hospitality Housekeeping Inspection Property Management Leadership Training & Development By applying, you agree that Surf Shack Properties may contact you by text message about your application.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Health insurance

Work Location:

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Find & Apply For Housekeeping / Environmental Services Supervisor Jobs in Napili-Honokowai, Hawaii

Experienced Housekeeping Supervisor for Vacation Rentals - Full Time (Kahana)