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REPORTS TO

AGM/GM ===========================================================================

BASIC PURPOSE

Oversee all operations of the housekeeping department, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction.

FUNCTIONS/RESPONSIBILITIES

Manage the day-to-day activities of the housekeeping department, including planning, scheduling and organizing work to ensure proper coverage.
Communicate and enforce policies and procedures.
Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.
Provide open communications, training, coaching and counseling, as well as providing performance feedback to ensure maximum efficiency.
Respond to guest concerns and complaints, ensuring that corrective measures are in place and being utilized
Monitor and ensure proper ordering is in place for chemicals used within the housekeeping department.
Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
Conduct comprehensive department meetings to include procedural reviews and events which warrant special handling and detailed information, as well as pre-shift \"stand ups\" to review all information pertinent to the days activities
Establish and monitor par levels for supplies and equipment, and replenish shortages and other business supplies for daily business
Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Implement and monitor a lost and found program to ensure property handling of said items.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Knowledge and Skills:

Education:

High school education or equivalent experience

Experience:

Housekeeping management and supervisory experience in the hospitality industry required.

Skills and Abilities:

Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
Requires supervisory and leadership skills, including the ability to train, coach, counsel, problem solve and motivate a team of diverse individuals
Ability to clearly communicate information and hotel services to management and guests.

No.

of employees supervised:

One to multiple

Hours Required:

Scheduled days and times may vary based on need and/or direction of supervisor
Flexibility in scheduling required, including weekends, nights and holidays when needed
Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements Lifting/Pushing/Pulling/Carrying.

Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc.
Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities

Bending/Kneeling:

Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.

Mobility:

Total mobility is required, with continuous movement throughout hotel required

Continuous Standing:

Continuous and daily standing and walking required, up to duration of full shift

Climbing Stairs:

Position may necessitate the climbing of stairs

Hearing/Vision/Speech:

One-on-one communication with guests, supervisors and coworkers critical
Must be able to receive, understand and give direction to staff from hotel management
Must be able to clearly communicate standards and expectations with housekeeping employees
Must be able to visually inspect rooms and ensure standards are adhered to

Chemicals/Agents:

Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function

Protective Clothing Type:

Job may require back brace, gloves and other protective equipment

Equipment Operation:

Vacuums and other housekeeping equipment
Radios and other communication devices
Basic administrative equipment such as computer, printer and scanner

Pay:

From $60,000.00 per year

Benefits:

Employee discount Health insurance Paid time off

Work Location:

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Find & Apply For Housekeeping / Environmental Services Supervisor Jobs in Downers Grove, Illinois

Housekeeping Manager