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Hospitality
Kitchen Staff
Ooltewah, TN
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Arby's Crew Member As an Arby's Crew Member, you are responsible for providing friendly customer service, preparing food and drinks, keeping the restaurant clean, and making sure orders are accurate and completed quickly. Crew members work as part of a team and may be assigned to different areas of the restaurant throughout the shift.
Job Duties and Responsibilities:
Greet customers and take food and drink orders accurately. Operate the cash register and handle cash, credit/debit cards, and other forms of payment. Answer customer questions about menu items, ingredients, prices, and available options. Prepare sandwiches, sides, desserts, and beverages according to Arby's recipes and procedures. Follow food safety, sanitation, and restaurant cleanliness standards. Make sure food is prepared correctly, packaged properly, and served at the appropriate temperature. Check orders for accuracy before handing them to customers or placing them in the drive-thru area. Provide fast, friendly, and professional customer service. Work the drive-thru when assigned, including taking orders, collecting payment, and handing out completed orders. Restock food, cups, bags, sauces, utensils, napkins, and other supplies as needed. Keep counters, dining areas, kitchen equipment, workstations, floors, and restrooms clean and organized. Wash dishes, utensils, trays, and other equipment when needed. Follow proper procedures for handling and storing food. Follow all workplace safety rules and report spills, damaged equipment, or other safety concerns. Complete opening, closing, and cleaning duties as assigned. Work efficiently during busy periods while maintaining order accuracy and food quality. Communicate with other crew members and managers to keep the restaurant running smoothly. Help resolve customer concerns and notify a manager when additional assistance is needed. Follow company policies, procedures, and instructions from management. Arrive on time, maintain reliable attendance, and be ready to work at the beginning of each scheduled shift. Perform other duties as assigned by the restaurant manager.
Physical Requirements:
Stand and walk for most of the shift. Frequently bend, reach, stoop, and move around the restaurant. Lift and carry food supplies, boxes, trays, and other items within the requirements of the position. Work around hot surfaces, cooking equipment, cleaning chemicals, and other normal restaurant hazards while following safety procedures. Work in a fast-paced environment for extended periods of time.
Work Environment:
The position is performed in a fast-paced quick-service restaurant. Crew members may work in the kitchen, front counter, drive-thru, dining area, and other areas of the restaurant. The job requires regular interaction with customers, coworkers, and managers and may involve working mornings, evenings, weekends, and holidays depending on the restaurant's schedule.