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Hospitality
Maid / Housekeeping Staff
Scottsbluff, NE
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Position Summary The Hospitality Aide is responsible for helping maintain a clean, welcoming, comfortable, and pleasant environment for residents, families, visitors, and staff. This position supports resident satisfaction by assisting with non-clinical needs, providing friendly customer service, and helping ensure common areas and resident spaces remain organized and inviting. Essential Duties and Responsibilities Greet residents, families, and visitors in a friendly, respectful, and professional manner. Assist with meal and snack delivery, beverage service, and other hospitality-related needs as assigned. Help maintain clean, organized, and welcoming dining rooms, lounges, and common areas. Respond promptly to resident requests and communicate needs to the appropriate staff members. Provide companionship and friendly conversation to residents while respecting their privacy and dignity. Help prepare common areas for activities, special events, and resident gatherings. Assist with keeping supplies stocked and reporting low inventory to the appropriate supervisor. Follow infection prevention, handwashing, and facility sanitation procedures. Report spills, safety hazards, maintenance concerns, or changes in a resident's condition to the appropriate staff member. Protect resident confidentiality and follow facility policies and procedures. Perform other duties as assigned by the supervisor. Resident Rights and Customer Service Treat every resident with dignity, kindness, patience, and respect. Respect resident choices, preferences, privacy, and personal belongings. Communicate courteously with residents, family members, visitors, and coworkers. Help promote a positive, homelike atmosphere throughout the facility. Report concerns regarding resident safety, neglect, abuse, or mistreatment immediately according to facility policy. Safety and Compliance Follow all facility safety procedures and infection prevention guidelines. Use cleaning products and equipment according to facility procedures and training. Maintain awareness of fall risks, spills, and other environmental hazards. Understand the limits of the position and refer clinical care needs to licensed nursing staff. Complete required training and attend staff meetings as directed. Qualifications Ability to communicate effectively and work cooperatively with residents and staff. Ability to demonstrate patience, compassion, dependability, and a positive attitude. Ability to follow instructions and facility policies. Ability to perform the essential physical duties of the position, with or without reasonable accommodation. Work Environment The Hospitality Aide works in a skilled nursing and rehabilitation environment and regularly interacts with residents, families, visitors, and staff. The position may require standing, walking, bending, reaching, and lifting supplies within facility guidelines. Leadership Expectations The Hospitality Aide is expected to demonstrate professionalism, reliability, teamwork, and a commitment to resident satisfaction. Employees must maintain a positive attitude and contribute to a safe, respectful, and welcoming environment.
Pay:
$15.50 per hour Expected hours: 24.0 - 36.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Paid orientation Paid sick time Paid time off Paid training Vision insurance