Find & Apply For Passenger Service Agent Jobs in Wichita, Kansas

ABM Industries is hiring an Airline Passenger Assistant to support travelers throughout their airport journey. In this frontline role, you'll assist with check-in lines, boarding, directions, and mobility support, including wheelchair assistance and escorting passengers to gates or arrivals. You'll provide clear, courteous communication, handle basic baggage or documentation questions, and follow strict safety and security procedures. Working in a fast-paced terminal environment, you'll collaborate with airline and airport teams to ensure passengers feel safe, informed, and cared for while keeping operations running smoothly. Responsibilities Assist passengers with directions, check-in lines, and navigating the terminal Provide wheelchair and mobility assistance to passengers needing extra support Escort passengers to gates, security, restrooms, baggage claim, and arrivals areas Offer courteous, clear communication and basic support with boarding and gate processes Coordinate with airline and airport staff to support on-time, smooth passenger flow Follow all airport safety, security, and confidentiality rules and procedures Respond calmly to stressed or delayed passengers, helping de-escalate issues Use radios or phones to communicate passenger needs and coordinate assistance Monitor designated areas and proactively offer help to passengers Maintain a professional, respectful demeanor that reflects ABM's culture and values Required Skills Customer service Passenger check-in support Boarding and gate assistance Mobility and wheelchair assistance Baggage handling basics Safety and security awareness Radio/phone communication Time management Conflict de-escalation Basic computer or kiosk use