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PERMANENT

\nUpdated 09/03/2026\nJob Description\nJob Summary\nAbout WFS\nJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?\nJob Summary\nAs an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.\n

Compensation:

$17 Per Hour\nWant to learn more clink the link Day in the life of a Passenger Service Agent\nResponsibilities\nMake reservations, issue tickets and itineraries, and compute fares for passengers.\nHandle baggage check-in, collect excess baggage charges, and provide general travel information.\nAssist passengers at boarding gates, including checking ticket validity and processing boarding procedures.\nManage arrangements for passengers holding reservations, standby travelers, and their luggage.\nDetermine flight close-out times and complete necessary flight documentation for accuracy.\nHandle post-departure procedures, including invalidating tickets and finalizing reports.\nConduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.\nProcess claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.\nReceive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.\nMaintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.\nEnsure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.\nMinimum Requirements\nHigh school diploma or GED equivalent\nAt least 1 year of experience in customer service or related field\nAbility to work varied shifts, including weekends, holidays, and nights\nStrong verbal and written communication skills\nAbility to lift and handle baggage weighing up to 50 lbs\nBasic computer proficiency, including the ability to input data and use relevant software\nStay up to date on recurrent training as assigned\nAbility to obtain and maintain airport security badge\nAbility to read, write, and speak the English language\nAbility to lift 50lbs\nPreferred Skills\nPrevious experience in an airport, airline, or logistics environment\nKnowledge of ticketing, reservations, and fare calculation systems\nExperience handling lost and found procedures or baggage claims\nStrong organizational skills and attention to detail\nFamiliarity with airport regulations and procedures\nKnowledge of international shipping and airfreight documentation\nProficiency in a second language for assisting international travelers\nStrong conflict resolution and problem-solving abilities\nPhysical Requirements/Working Conditions\nAbility to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs\nFrequent standing, walking, and moving throughout the airport terminal or warehouse\nAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage\nAbility to work in varying weather conditions, including extreme heat, cold, rain, and snow\nManual dexterity required for handling documents, operating computers, and using two-way radios\nAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)\nClear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance\nCapacity to work in confined spaces, such as baggage handling areas or aircraft cabins\nAbility to work in a noisy environment, such as near aircraft engines and ground support equipment\nPerks & Benefits\nWant your pay in advance? Access your pay when you need it through DailyPay app!\nFlight benefits!!! Paid training.\nAre you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!\nNeed quality medical care? Multiple options for both full and part-time employees!\nWant WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!\nLooking to stay healthy and improve your life? Wellness Programs offered to all employees!\nWant to invest in your future? 401k program offered!\nLooking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!\nWFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.\nJob and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.","type","jobPosting","source","LC","accountId","37193091","organizationName","Worldwide Flight Services, Inc.","applicationUrl","https://www.jsfirm.com/jobs?submitted=1&page=1&job=1931997","Albany, NY","isRemote","location",{"_242":243,"_244":245},"createdAt","2026-09-08T14:43:32.656908729Z","updatedAt","2026-09-19T12:33:22.677Z","publishedAt","2026-09-07T00:00:00Z","expiresAt","2026-10-21T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[176,177,178,179,180,181,182,183,184,185,186,187,188,189,190,191,192,193,194,195,196],"requiredEducation","high_school","benefitCategories",[172,173,174,175],"amount",35360,"isEmailRequired","isPhoneRequired","formattedDescription","

Agent Passenger Services

Worldwide Flight Services, Inc.

•

Albany, New York

•

PERMANENT

Updated 09/03/2026

Job Description

Job Summary

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Compensation:

$17 Per Hour

Want to learn more clink the link Day in the life of a Passenger Service Agent

Responsibilities

Make reservations, issue tickets and itineraries, and compute fares for passengers.

Handle baggage check-in, collect excess baggage charges, and provide general travel information.

Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.

Manage arrangements for passengers holding reservations, standby travelers, and their luggage.

Determine flight close-out times and complete necessary flight documentation for accuracy.

Handle post-departure procedures, including invalidating tickets and finalizing reports.

Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.

Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.

Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.

Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Minimum Requirements

High school diploma or GED equivalent

At least 1 year of experience in customer service or related field

Ability to work varied shifts, including weekends, holidays, and nights

Strong verbal and written communication skills

Ability to lift and handle baggage weighing up to 50 lbs

Basic computer proficiency, including the ability to input data and use relevant software

Stay up to date on recurrent training as assigned

Ability to obtain and maintain airport security badge

Ability to read, write, and speak the English language

Ability to lift 50lbs

Preferred Skills

Previous experience in an airport, airline, or logistics environment

Knowledge of ticketing, reservations, and fare calculation systems

Experience handling lost and found procedures or baggage claims

Strong organizational skills and attention to detail

Familiarity with airport regulations and procedures

Knowledge of international shipping and airfreight documentation

Proficiency in a second language for assisting international travelers

Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs

Frequent standing, walking, and moving throughout the airport terminal or warehouse

Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage

Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow

Manual dexterity required for handling documents, operating computers, and using two-way radios

Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)

Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance

Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins

Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!

Flight benefits!!! Paid training.

Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!

Need quality medical care? Multiple options for both full and part-time employees!

Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!

Looking to stay healthy and improve your life? Wellness Programs offered to all employees!

Want to invest in your future? 401k program offered!

Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.

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