Find & Apply For Passenger Service Agent Jobs in Auburn, New York

Many People... One Strong Community... Join Our Growing Team! Mozaic (A Chapter of The Arc NY) is looking for a compassionate and dependable Direct Support Professional (DSP) Bus Monitor to join our growing team. If you enjoy helping others, value safety, and want a role where your presence truly matters, this is an opportunity to make a difference every single day. About the

Role:

As a DSP Bus Monitor, you are a key part of each rider's daily routine-offering support, reassurance, and stability from start to finish. You'll help ensure every passenger experiences a safe, comfortable, and respectful ride while following all safeguards and interaction guidelines. Your attention to detail and caring approach help create a positive transportation experience for individuals we support.

Bus Monitor Responsibilities:

In this role, you'll assist individuals on and off the vehicle and provide support between residences or programs and transportation. You'll work closely with Bus Operators to ensure all safety equipment is properly secured, including wheelchair tie‑downs, seatbelts, trays, and brakes, before transport and safely released upon arrival. During routes, you'll provide the appropriate level of supervision based on each individual's needs and offer personal care assistance when required. Your calm presence and teamwork help ensure every ride is smooth, safe, and dignified. This isn't just a job-it's a chance to support independence, build trust, and positively impact lives during moments that matter.

Pay & Schedule:

Pay range: $17.92 - $18.67 per hour

Schedule:

Monday-Friday 5:45am-9:30am and 1:15-5pm (split shift) Full‑time: 35-40 hours per week

Location:

Clark Street Road, Auburn, NY Bus Monitor Requirements:

AMAP- Certified - safely administer medication to individuals with intellectual or developmental disabilities The candidate will need a High School diploma or GED Certificate. They will also require SCR clearance.

Benefits Include:

Work Today, Get Paid Today Eligibility for Student Loan Forgiveness Program Tuition Reimbursement 20 Paid Vacation Days and 8 Paid Holidays Medical, Dental, Vision, and Pet Insurance Flexible Spending Accounts - Medical & Dependent Care 403(b) Retirement Plan with

Employer Match Pre-Paid Legal Services Employee Assistance Program & Wellness Incentives Paid Comprehensive Training and Certification Programs Join Our Team:

Mozaic, a not-for-profit organization based in the Finger Lakes Region, specializes in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 people with disabilities in our area. Mozaic is an EEO/AA/Veteran/Disabled Employer