Find & Apply For Reservation / Ticket Agent Jobs in Key Biscayne, Florida

Marriott International, a premier global lodging company operating over 8,000 properties across 139 countries, is currently seeking a professional and friendly Restaurant Reservations Agent to join our Food & Beverage team. This role focuses on providing outstanding customer service and managing dining reservations effectively. The successful candidate will possess strong communication skills, attention to detail, and a passion for delivering exceptional service in a fast-paced environment. Responsibilities Handle daily reservations and seating arrangements for our dining establishments. Communicate with guests via phone, email, and face-to-face to answer queries and confirm reservations. Maintain a detailed knowledge of menu offerings, special events, and promotions to provide guests with accurate information. Collaborate with the host team and management to optimize seating arrangements and restaurant capacity. Ensure the reservation system is accurately maintained and updated in real-time. Provide exemplary customer service by accommodating guest requests and handling potential dining issues with poise. Required Skills Excellent communication and interpersonal skills. Highly organized and detail-oriented. Proficiency in reservation software and Microsoft Office. Ability to handle multiple tasks in a fast-paced environment. Strong customer service orientation.